Collections Analyst (International / B2B Collections)

Comrise; Taguig; Hybrid; PHP 320,000 - 420,000; Full time

Job summary

Comrise is seeking a Collections Analyst in Metro Manila for a hybrid role, handling a portfolio of customer accounts and leading collections efforts. You will communicate with English-speaking clients, maintain records in Oracle Advanced Collections, and drive process improvements while meeting SLAs.

The role requires mid-shift to night-shift availability, strong analytical skills, and proficiency in Excel. This is a 1-year initial contract with potential absorption based on performance.

Qualifications

• Experience in B2B Collections or Credit Control and International Collections (Must have)
• Experience communicating with English-speaking clients
• Strong written and spoken English communication skills
• Excellent customer service and professional communication skills
• Ability to work under pressure and meet changing deadlines
• Adaptable and willing to learn new processes and systems
• Strong analytical skills to interpret financial data and identify appropriate actions
• Proficient in Microsoft Excel
• Willing to work mid-shift / night-shift

Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding invoices.
• Contact clients via phone and email regarding overdue payments.
• Determine appropriate collection actions based on defined processes and judgment.
• Maintain accurate records of client communications in Oracle Advanced Collections.
• Investigate and resolve unallocated cash transactions.
• Negotiate payment arrangements and resolve client concerns professionally.
• Build and maintain strong relationships with internal and external stakeholders.
• Meet qualitative and quantitative performance targets.
• Prioritize workload to meet deadlines and SLAs.
• Escalate collection issues when necessary.
• Contribute to process improvement initiatives.
• Follow billing processes, policies, procedures, and internal controls.
• Collaborate with management and other teams to achieve collection objectives.

Skills

English communication

Microsoft Excel

Communication skills

Analytical skills

Customer service

Tools

Oracle Advanced Collections

Job description

Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms. You will interact with clients as needed and help continuously improve collections processes. Strong verbal and written English communication skills are essential for this role.

Key Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding invoices.
• Contact clients via phone and email regarding overdue payments.
• Determine appropriate collection actions based on defined processes and judgment.
• Maintain accurate records of client communications in Oracle Advanced Collections.
• Investigate and resolve unallocated cash transactions.
• Negotiate payment arrangements and resolve client concerns professionally.
• Build and maintain strong relationships with internal and external stakeholders.
• Meet qualitative and quantitative performance targets.
• Prioritize workload to meet deadlines and service level agreements (SLAs).
• Escalate collection issues when necessary.
• Contribute to process improvement initiatives.
• Follow WTW billing processes, policies, procedures, and internal controls.
• Collaborate with management and other Global Finance Services teams to achieve collection objectives.

Qualifications

• Experience in Business-to-Business (B2B) Collections or Credit Control and International Collections (Must have)
• Experience communicating with English-speaking clients.
• Strong written and spoken English communication skills.
• Excellent customer service and professional communication skills.
• Ability to work under pressure and meet changing deadlines.
• Adaptable and willing to learn new processes and systems.
• Strong analytical skills to interpret financial data and identify appropriate actions.Ability to resolve payment disputes professionally.
• Proficient in Microsoft Excel.
• Willing to work mid-shift / night-shift

Initial Contract Duration:

1 year (can be extended / opportunities for absorption (full-time) role depending on performance and business needs.

Work Setup:

Hybrid (1x/week onsite) in BGC / Mid-shift Schedule