B2B Collections Analyst - Hybrid

E-team Workforce Private Corporation; Taguig; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

E-team Workforce Private Corporation is seeking a debt collections professional to manage client relationships and recoveries. You will use defined processes, case history, and judgement to determine next steps while maintaining goodwill with internal and external clients.

Role requires 3+ years in B2B collections, strong English communication, and proficiency in MS Excel. The team values adaptability, accuracy, and collaborative problem-solving in a fast-paced environment.

Qualifications

• At least 3 years in a B2B Collections/Credit Control role.
• Experience communicating with English-speaking clients.
• Strong written and spoken English.
• Professional communication across multiple channels (phone, email).
• Ability to analyze financial data and identify root causes to plan actions.

Responsibilities

• Use phone and email to contact clients about outstanding debt issues.
• Decide next steps on a client-by-client basis using defined processes and history.
• Record communications in Oracle Advanced Collections accurately.
• Investigate and resolve unallocated cash occurrences.
• Negotiate payments and solutions addressing client concerns and complaints.
• Prioritize changing workload to hit multiple targets.
• Escalate issues affecting recovery to Finance Services Management or business as needed.
• Ensure tasks meet Service Level Agreement objectives.
• Contribute ideas to improve processes within scope of influence.
• Liaise with Management and Collections Analysts on performance.

Skills

English fluency

Communication

Customer service

Deadline management

Financial data analysis

MS Excel

Shift flexibility

Tools

Oracle Advanced Collections

Job description

About the role

This role involves managing client relationships and debt recovery through a combination of communication tools, primarily telephone and email. You will utilise defined processes, case history and judgement to make decisions on next course of action on a client-by-client basis, while maintaining long-standing goodwill relationships with internal and external clients.

Key responsibilities

• Use a combination of communication tools, primarily telephone and email, to contact clients to discuss outstanding debt issues
• Make decisions on next course of action on a client-by-client basis utilising defined processes, case history and judgement
• Record accurate records of client communications within Oracle Advanced Collections system
• Investigate and resolve occurrences of unallocated cash
• Effectively negotiate payment and solutions when addressing client concerns, issues, and complaints
• Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets
• Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required
• Ensure tasks are performed in accordance with Service Level Agreement objectives
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance

About you

• At least 3 years of experience working in a business-to-business Collections / Credit Control environment
• Experience of working in an environment communicating with English speaking clients
• Strong fluency in written and spoken English
• Ability to articulate and communicate professionally is essential
• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, email)
• Ability to work well under pressure and meet ever changing deadlines and stretching targets
• Adaptable, able to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan
• Ability to professionally handle and resolve exceptions and disputes
• Strong knowledge of MS Excel
• Willing to work on Mid-Shift and/or night shift.