Junior Key Account Associate- Fresh Graduate

FinCom Technologies; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

FinCom Technologies in the Philippines is seeking a Junior Key Account Associate to help manage and grow relationships with our merchant partners on our e-commerce platform.

This role is ideal for fresh graduates who are confident communicators, enjoy interacting with clients, and are comfortable presenting ideas and solutions. You'll collaborate with Operations, Marketing, Product, and Finance to onboard merchants, manage accounts, and drive campaigns and growth.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Communications, or related field.
• Fresh graduates are highly encouraged to apply.
• Excellent verbal and written communication skills.
• Comfortable presenting ideas to individuals or small groups.
• Strong interpersonal and customer-first mindset.

Responsibilities

• Support onboarding of new merchant partners onto the platform.
• Build and maintain relationships with assigned merchant accounts through regular communication.
• Serve as the primary contact for merchant inquiries and provide timely support.
• Conduct client meetings and presentations to introduce platform features, campaigns, and business opportunities.
• Assist in preparing account reviews, performance updates, and business recommendations.
• Coordinate with Operations, Marketing, Product, and Finance to execute campaigns and merchant requests.
• Monitor merchant performance, identify growth opportunities, and recommend strategies to improve engagement and sales.
• Escalate operational issues when necessary and track them through resolution.

Skills

Excellent verbal and written comms

Strong interpersonal skills

Customer-first mindset

Highly organized

Proactive and adaptable

Presentation and client-facing

Multitasking in fast-paced env

E-commerce / sales internships

Education

Bachelor's degree in Business Administration / Marketing / Entrepreneurship / Communications

Tools

Microsoft Office or Google Workspace

Job description

FinCom Technologies is a fast-growing startup building modern commerce platforms where shopping meets financial intelligence. We help brands, digital wallets, and merchant partners deliver seamless online shopping experiences through integrated payments, logistics, and marketing solutions. Join us as we shape the future of digital commerce in the Philippines.

We are looking for a Junior Key Account Associate to help manage and grow relationships with our merchant partners on our e-commerce platform. This role is ideal for fresh graduates who are confident communicators, enjoy interacting with clients, and are comfortable presenting ideas and solutions. You'll work closely with cross-functional teams to ensure merchants receive excellent support while helping drive account growth and engagement in a dynamic startup environment.

Key Responsibilities

• Support the onboarding of new merchant partners onto the platform.
• Build and maintain strong relationships with assigned merchant accounts through regular communication and account management.
• Serve as the primary point of contact for merchant inquiries and provide timely, professional support.
• Conduct client meetings and presentations to introduce platform features, campaigns, and business opportunities.
• Assist in preparing and delivering account reviews, performance updates, and business recommendations.
• Coordinate with internal teams (Operations, Marketing, Product, and Finance) to ensure successful execution of campaigns and merchant requests.
• Monitor merchant performance, identify growth opportunities, and recommend strategies to improve engagement and sales.
• Proactively follow up with merchants to ensure satisfaction, retention, and long-term partnership.
• Escalate operational issues when necessary and track them through resolution.
• Stay up to date with platform features, industry trends, and e-commerce best practices.
• Perform other duties that support the growth of the business and merchant success.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Communications, or any related field.
• Fresh graduates are highly encouraged to apply.
• Excellent verbal and written communication skills.
• Comfortable speaking with clients and presenting ideas to individuals or small groups.
• Strong interpersonal skills with a customer-first mindset.
• Confident, professional, and able to build rapport with internal and external stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Proactive, adaptable, and eager to learn in a startup setting.
• Experience through internships, student organizations, customer service, sales, or e-commerce projects is an advantage but not required.
• Proficient in Microsoft Office or Google Workspace (Excel/Sheets, PowerPoint/Slides, Word/Docs).