Key Account Manager

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Skyro, a fast-growing fintech company in the Philippines, is seeking a Senior/Account Manager to lead strategic/key accounts and build long-term relationships with merchants. Based in Metro Manila, you will be the primary contact for major clients and coordinate with Operations, Sales, Product, Marketing, Finance and Support to resolve issues.

You will identify growth opportunities, propose campaigns, negotiate commercial terms, and conduct regular business reviews to boost merchant performance

Qualifications

• Bachelor's degree in Business, Marketing, Management, or a related field.
• 3-5 years of experience in Key Account Management, Sales, and Relationship Management.
• Experience managing large, strategic, or high-value accounts.
• Strong communication, negotiation, and presentation skills.
• Excellent relationship-building and stakeholder management skills.

Responsibilities

• Manage strategic/key accounts and maintain strong, long-term relationships.
• Act as the main point of contact for key merchants or clients.
• Drive account growth by identifying sales, revenue, and business opportunities.
• Develop account strategies based on each merchant's business needs and potential.
• Monitor account performance and track KPIs, sales, volume, and profitability.
• Coordinate with internal teams such as Operations, Sales, Product, Marketing, Finance, and Support to resolve merchant concerns.
• Handle escalations and ensure timely resolution of critical issues.
• Identify and propose campaigns/promotions that can increase merchant performance.
• Conduct regular business reviews and provide insights and recommendations to merchants.
• Manage negotiations involving commercial terms, programs, and business initiatives.
• Ensure merchant retention by addressing concerns and strengthening the partnership.
• Identify opportunities for upselling/cross-selling relevant products or services.
• Ensure compliance with company policies and processes.
• Prepare reports and business updates for management.
• Support onboarding and expansion of strategic merchants, branches, or corporate entities.

Skills

Communication

Negotiation

Relationship management

Presentation

Analytical thinking

Education

Bachelor's degree (Business/Marketing/Management)

Tools

Microsoft Office

Tableau

Reporting tools

Job description

About the Company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Job Responsibilities

• Manage strategic/key accounts and maintain strong, long-term relationships.


• Act as the main point of contact for key merchants or clients.


• Drive account growth by identifying sales, revenue, and business opportunities.


• Develop account strategies based on each merchant's business needs and potential.


• Monitor account performance and track KPIs, sales, volume, and profitability.


• Coordinate with internal teams such as Operations, Sales, Product, Marketing, Finance, and Support to resolve merchant concerns.


• Handle escalations and ensure timely resolution of critical issues.


• Identify and propose campaigns/promotions that can increase merchant performance.


• Conduct regular business reviews and provide insights and recommendations to merchants.


• Manage negotiations involving commercial terms, programs, and business initiatives.


• Ensure merchant retention by addressing concerns and strengthening the partnership.


• Identify opportunities for upselling/cross-selling relevant products or services.


• Ensure compliance with company policies and processes.


• Prepare reports and business updates for management.


• Support onboarding and expansion of strategic merchants, branches, or corporate entities.

Job Qualification:

• Bachelor's degree in Business, Marketing, Management, or a related field.


• 3-5 years of experience in Key Account Management, Sales, and Relationship Management.


• Experience managing large, strategic, or high-value accounts.


• Strong communication, negotiation, and presentation skills.


• Excellent relationship-building and stakeholder management skills.


• Strong analytical and problem-solving abilities.


• Commercially driven, with a strong understanding of sales and revenue growth.


• Ability to manage multiple accounts and priorities effectively.


• Comfortable working with cross-functional teams and senior stakeholders.


• Proactive, organized, and results-oriented.


• Proficient in Microsoft Office/ tableau and reporting tools is an advantage.


• Lead file for new merchant