Key Account Manager

Skyro; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Skyro, a fast-growing fintech company in the Philippines, is seeking a results-driven Key Account Manager in Metro Manila. You will manage strategic accounts, act as the main contact for merchants, and drive growth through strategic opportunities and campaigns.

Ideal candidates have 3–5 years in key account or sales roles, superb communication and negotiation skills, and the ability to coordinate with cross-functional teams to deliver value and maintain strong partnerships.

Qualifications

• Bachelor's degree in Business, Marketing, Management, or related field.
• 3–5 years in Key Account Management, Sales, or Relationship Mgmt.

Responsibilities

• Manage strategic/key accounts and maintain long-term relationships.
• Serve as main contact for key merchants or clients.
• Drive account growth by identifying sales, revenue and business opportunities.
• Develop account strategies based on merchant needs and potential.
• Monitor performance: KPIs, sales, volume, profitability.
• Coordinate with Operations, Sales, Product, Marketing, Finance, Support.
• Handle escalations and ensure timely resolution of issues.
• Propose campaigns/promotions to increase merchant performance.
• Conduct regular business reviews and provide insights.
• Negotiate terms, programs, and business initiatives.

Skills

Communication

Negotiation

Presentation

Relationship building

Stakeholder management

Analytical thinking

Problem solving

Sales growth

Cross-functional teams

Education

Bachelor's degree in Business/Marketing/Management

Job description

Job Description:

About the Company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Job Responsibilities

• Manage strategic/key accounts and maintain strong, long-term relationships.
• Act as the main point of contact for key merchants or clients.
• Drive account growth by identifying sales, revenue, and business opportunities.
• Develop account strategies based on each merchant’s business needs and potential.
• Monitor account performance and track KPIs, sales, volume, and profitability.
• Coordinate with internal teams such as Operations, Sales, Product, Marketing, Finance, and Support to resolve merchant concerns.
• Handle escalations and ensure timely resolution of critical issues.
• Identify and propose campaigns/promotions that can increase merchant performance.
• Conduct regular business reviews and provide insights and recommendations to merchants.
• Manage negotiations involving commercial terms, programs, and business initiatives.
• Ensure merchant retention by addressing concerns and strengthening the partnership.
• Identify opportunities for upselling/cross-selling relevant products or services.
• Ensure compliance with company policies and processes.
• Prepare reports and business updates for management.
• Support onboarding and expansion of strategic merchants, branches, or corporate entities.

Job Qualification:

• Bachelor's degree in Business, Marketing, Management, or a related field.
• 3-5 years of experience in Key Account Management, Sales, and Relationship Management.
• Experience managing large, strategic, or high-value accounts.
• Strong communication, negotiation, and presentation skills.
• Excellent relationship-building and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Commercially driven, with a strong understanding of sales and revenue growth.
• Ability to manage multiple accounts and priorities effectively.
• Comfortable working with cross-functional teams and senior stakeholders.
• Proactive, organized, and results-oriented.
• Proficient in Microsoft Office/ tableau and reporting tools is an advantage.
• Lead file for new merchant