Junior Dinning Manager - Fairview

Vikings Group of Companies; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vikings Group of Companies in Quezon City, Philippines is seeking a Junior Dining Manager to oversee daily dining operations, uphold service standards, and ensure guest satisfaction while supporting senior management. You will supervise front-of-house staff, coordinate with kitchen and bar teams, manage reservations and seating, and assist in payroll and attendance records.

This role offers growth in a dynamic hospitality environment within one of our innovative dining concepts.

Qualifications

• 1-3 years of experience in dining or restaurant management.
• Strong knowledge of food and beverage service standards.
• Excellent communication and leadership skills.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Supervise and coordinate front-of-house dining staff, including servers, hosts, and bartenders, to ensure smooth service delivery.
• Monitor table management and guest flow to optimize seating arrangements and dining experience.
• Ensure all staff adhere to company service standards, hygiene protocols, and presentation guidelines.
• Respond promptly to guest inquiries, concerns, and feedback, ensuring resolution and guest satisfaction.
• Assist in training and onboarding new dining staff members.
• Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
• Support inventory management and ordering of dining supplies and beverages.
• Collaborate with kitchen and bar teams to ensure timely and accurate service.
• Handle reservations and manage peak-hour operations.
• Report operational issues to senior management and implement corrective actions.
• Contribute to promotional activities and special events hosted by the restaurant.

Skills

Dining service standards

Team leadership

Communication skills

Tools

POS systems

Job description

As Junior Dining Manager, you will play a vital role in delivering exceptional dining experiences to our guests. You will be responsible for overseeing daily dining operations, maintaining service standards, and ensuring guest satisfaction whilst supporting the senior management team. This position offers an excellent opportunity to develop your management skills within a dynamic hospitality environment and contribute to the success of one of our innovative dining concepts.

Key responsibilities

• Supervise and coordinate front-of-house dining staff, including servers, hosts, and bartenders, to ensure smooth service delivery

• Monitor table management and guest flow to optimize seating arrangements and dining experience

• Ensure all staff adhere to company service standards, hygiene protocols, and presentation guidelines

• Respond promptly to guest inquiries, concerns, and feedback, ensuring resolution and guest satisfaction

• Assist in training and onboarding new dining staff members

• Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations

• Support inventory management and ordering of dining supplies and beverages

• Collaborate with kitchen and bar teams to ensure timely and accurate service

• Handle reservations and manage peak-hour operations

• Report operational issues to senior management and implement corrective actions

• Contribute to promotional activities and special events hosted by the restaurant

What we're looking for

• 1-3 years of experience in dining or restaurant management, or equivalent supervisory experience in hospitality

• Strong knowledge of food and beverage service standards and dining etiquette

• Excellent communication and interpersonal skills, with the ability to lead and motivate team members

• Customer service excellence with a passion for delivering exceptional guest experiences

• Organizational and multitasking abilities to manage multiple priorities during service periods

• Ability to work under pressure and remain calm in fast-paced environments

• Assist in preparing and monitoring payroll and attendance records.

• Handle and monitor service charge (SC) administration and related documentation.

• Basic knowledge of point-of-sale (POS) systems and reservation management software

• Flexibility to work varied hours, including evenings, weekends, and public holidays as required

• Problem-solving mindset and proactive approach to operational challenges

• Passion for the hospitality industry and commitment to continuous improvement