Restaurant Manager

BigTime Empire Corporation; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

BigTime Empire Corporation seeks an experienced Operations Manager to oversee daily restaurant activities, ensuring smooth service, SOP compliance, and high food quality. You will lead a team, manage schedules, and uphold safety standards.

You will analyze sales, control costs, and drive profitability while delivering exceptional customer experiences. The role requires hands-on leadership, strong communication, and the ability to work weekends and holidays.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Hotel & Restaurant Management, or related field.
• At least 1 year of supervisory or managerial experience in the F&B industry.
• Strong background in restaurant operations and people management.
• Experience handling high-volume restaurant operations is an advantage.
• Knowledgeable in inventory management, cost control, scheduling, and financial reporting.
• Familiarity with POS systems and Microsoft Office applications.
• Excellent leadership, communication, and problem-solving skills.
• Customer-oriented with strong decision-making abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Manage day-to-day restaurant operations to ensure smooth and efficient service.
• Ensure compliance with SOPs and maintain food quality, cleanliness, and sanitation.
• Monitor opening and closing procedures and equipment maintenance.
• Achieve monthly sales targets and analyze daily sales to increase revenue.
• Control labor costs, food costs, and operating expenses.
• Recruit, interview, onboard, coach, and schedule staff; monitor performance.
• Handle customer complaints professionally and build customer loyalty.
• Monitor inventory levels, receiving, storage, and minimize waste.
• Ensure food safety and compliance with regulations.
• Prepare operational reports and coordinate with Head Office.

Skills

Leadership

Communication

Problem-solving

People management

Customer service orientation

Scheduling

Education

Bachelor's degree in Hospitality Management, Business Administration, Hotel & Restaurant Management, or related field

Tools

POS systems

Microsoft Office

Job description

Job description:

Key Duties and Responsibilities

Operations Management

• Manage the day-to-day restaurant operations to ensure smooth and efficient service.

• Ensure compliance with all Standard Operating Procedures (SOPs).

• Maintain excellent food quality, product consistency, cleanliness, and sanitation standards.

• Monitor opening and closing procedures.

• Ensure proper maintenance of restaurant equipment and facilities.

• Resolve operational issues immediately to minimize business disruption.

Sales & Profitability

• Achieve monthly sales and profitability targets.

• Analyze daily sales reports and identify opportunities to increase revenue.

• Control labor costs, food costs, and operating expenses.

• Implement sales-building and local store marketing initiatives.

• Monitor restaurant productivity and operational efficiency.

People Management

• Recruit, interview, and recommend qualified restaurant employees.

• Conduct onboarding, coaching, and continuous employee development.

• Prepare staff schedules based on business requirements.

• Monitor attendance, punctuality, productivity, and overall performance.

• Conduct regular performance evaluations and corrective coaching.

• Promote teamwork, discipline, and employee engagement.

Customer Service

• Ensure exceptional customer experience at all times.

• Handle customer complaints professionally and provide immediate resolution.

• Monitor customer feedback and implement service improvements.

• Build customer loyalty through consistent service excellence.

Inventory & Cost Control

• Monitor inventory levels and ordering requirements.

• Ensure accurate receiving, storage, and issuance of stocks.

• Minimize wastage, spoilage, and product losses.

• Conduct regular inventory and reconciliation.

• Monitor food cost and inventory variance.

Food Safety & Compliance

• Ensure compliance with Food Safety and Hygiene Standards.

• Maintain compliance with local government regulations.

• Ensure proper food handling, storage, and sanitation procedures.

• Prepare the restaurant for internal and external audits.

Financial & Administrative

• Review daily sales reports, cash collections, and deposits.

• Ensure accurate documentation and reporting.

• Monitor restaurant expenses and budget compliance.

• Submit operational reports on time.

• Coordinate with Head Office departments regarding operational concerns.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Hotel & Restaurant Management, or any related field.

• At least 1 year of supervisory or managerial experience in the Food & Beverage (F&B) industry.

• Strong background in restaurant operations and people management.

• Experience handling high-volume restaurant operations is an advantage.

• Knowledgeable in inventory management, cost control, scheduling, and financial reporting.

• Familiarity with POS systems and Microsoft Office applications.

• Excellent leadership, communication, and problem-solving skills.

• Customer-oriented with strong decision-making abilities.

• Willing to work on shifting schedules, weekends, and holidays.