Junior Deskside Support (BGC, Ortigas, Bulacan and Laguna)

Indra Philippines, Inc.; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Indra Philippines, Inc. is seeking an onsite IT Support Specialist to deliver reliable desktop and endpoint support across devices and business applications. You will install, configure, and test operating systems, MS Office, email clients, and other standard tools, and manage device deployments per policy.

The role emphasizes security, data protection, patching, asset inventory, and detailed documentation. You will provide user guidance and ensure quality assurance for endpoint services.

Qualifications

• 1 year hands-on experience supporting desktops, laptops, mobile devices, printers, and common business apps.
• Strong troubleshooting across hardware, software, network connectivity, and endpoint configuration.
• Knowledge of OS install, Office, email clients, patching, data protection, and endpoint security practices.
• Ability to manage deployments, migrations, testing, cabling, and asset inventory updates.
• Clear communication and ability to guide users and provide technical orientation.
• Attention to detail and organized documentation, following policies and standard configurations.
• Relevant IT support training or industry certification is preferred.

Responsibilities

• Install and configure desktop operating systems, MS Office, email clients, and other standard business applications.
• Configure, upgrade, and troubleshoot desktops, laptops, peripherals, mobile devices, and printers.
• Provide onsite technical support for escalated hardware, software, network, and endpoint issues.
• Handle IMAC requests, including setup, deployment, testing, migration, and cabling.
• Prepare and deploy IT equipment based on standard configurations and policies.
• Perform endpoint lifecycle management, including refresh, warranty, disposal, and asset updates.
• Ensure endpoint security, patching, data protection, and configuration standards.
• Perform data migration, post-deployment testing, and QA.
• Provide user orientation and secure confirmation of completed IT activities.
• Document support activities, equipment changes, and issue resolutions accurately.

Skills

IT support experience

Troubleshooting

OS installation

End-user devices

Communication skills

Education

IT certification preferred

Tools

MS Office

Email clients

Job description

About the role

Provide reliable onsite technical support across desktop operating systems, business applications, end-user devices, and workplace technology. This role helps keep employees productive by delivering secure, well-configured, and fully tested IT equipment while supporting the complete endpoint lifecycle.

Key responsibilities

• Install and configure desktop operating systems, MS Office, email clients, and other standard business applications.

• Configure, upgrade, and troubleshoot desktops, laptops, peripherals, mobile devices, and printers.

• Provide onsite technical support for escalated hardware, software, network, and endpoint-related issues.

• Handle IMAC (Install, Move, Add, Change) requests, including equipment setup, deployment, testing, migration, and cabling.

• Prepare and deploy IT equipment based on standard configurations and company policies.

• Perform endpoint lifecycle management, including refresh, warranty, disposal, and asset inventory updates.

• Ensure endpoint compliance with security, patching, data protection, and configuration standards.

• Perform data migration, post-deployment testing, and quality assurance.

• Provide user orientation and secure confirmation of completed IT activities.

• Document support activities, equipment changes, and issue resolutions accurately.

What we're looking for

• 1 year of hands-on experience supporting desktop computers, laptops, mobile devices, printers, and common business applications.

• Strong troubleshooting skills across hardware, software, network connectivity, and endpoint configuration issues.

• Knowledge of operating system installation, Microsoft Office, email clients, patching, data protection, and endpoint security practices.

• Ability to manage equipment deployments, migrations, testing, cabling, and asset inventory updates.

• Clear communication skills and the ability to provide user guidance and technical orientation.

• Strong attention to detail, organised documentation habits, and a commitment to following company policies and standard configurations.

• Relevant IT support experience, technical training, or industry certification is preferred.