Technical Support Specialist

Vertisystem (A MOURI Tech Company); Taguig; Hybrid; PHP 335,000 - 391,000; Full time

Job summary

Vertisystem (A MOURI Tech Company) in Taguig's BGC area seeks a Service Desk / Technical Support Specialist to ensure smooth IT operations, providing onsite and remote support, troubleshooting hardware and software, and maintaining IT equipment.

The role requires 2–4 years of IT support experience, strong Windows and Microsoft 365 knowledge, familiarity with ServiceNow, and good English communication. Hybrid setup with shift flexibility to support Australian hours.

Qualifications

• 2–4 years of IT support experience.
• Experience in corporate/enterprise environments.
• Strong English communication and customer service skills.

Responsibilities

• Provide technical support for laptops, desktops, printers, and mobile devices.
• Troubleshoot hardware, software, network, and Microsoft 365-related issues.
• Install, configure, deploy, and maintain computers and other IT devices.
• Manage IT assets, including inventory, equipment tracking, and device collection.
• Log, monitor, and resolve incidents and service requests using ServiceNow or similar tools.
• Assist with network connectivity, meeting room equipment, and video conferencing systems.
• Coordinate with internal IT teams and external vendors to resolve technical issues.
• Provide timely and professional support to employees, including senior management.

Skills

IT Support

Service Desk

Remote support

Desktop & Laptop

Microsoft 365

Windows OS

ServiceNow

Active Directory

Customer Service

Tools

ServiceNow

Microsoft 365

Job description

Service Desk / Technical Support Specialist

Location: BGC, Taguig (Hybrid Setup)

Contract Duration: 12 Months

Salary: PHP 30,000-35,000 per month

Work Schedule: Must be willing to work on Australian business hours (AEST/AEDT).

Job Overview

We are looking for a Service Desk / Technical Support Specialist to provide technical assistance to employees and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, providing onsite and remote support, managing IT equipment, and resolving technical concerns within agreed service levels.

Key Responsibilities

• Provide technical support for laptops, desktops, printers, mobile devices, and other IT equipment.
• Troubleshoot hardware, software, network, and Microsoft 365-related issues.
• Install, configure, deploy, and maintain computers and other IT devices.
• Manage IT assets, including inventory, equipment tracking, and device collection.
• Log, monitor, and resolve incidents and service requests using ServiceNow or similar tools.
• Assist with network connectivity, meeting room equipment, and video conferencing systems.
• Coordinate with internal IT teams and external vendors to resolve technical issues.
• Provide timely and professional support to employees, including senior management.

Qualifications

• At least 2-4 years of experience in IT Support, Service Desk, Helpdesk, or Deskside Support.
• Experience providing technical support in a corporate or enterprise environment.
• Hands-on experience troubleshooting laptops, desktops, printers, and other IT devices.
• Good working knowledge of Windows OS and Microsoft 365 applications.
• Familiarity with ServiceNow or other IT ticketing systems.
• Basic knowledge of Active Directory, Microsoft Intune, SCCM, and network troubleshooting.
• Good English communication and customer service skills.
• Ability to work independently and handle multiple support requests.
• Willing to work on a hybrid setup in BGC, with occasional shift or weekend support as needed.