Technical Support Staff

Mgenesis; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Vacation Leave

Sick Leave

Birthday Leave

HMO upon regularization

5-day work week only

Sick leave convertible into cash

In-house Training & Certifications

Great pay & incentives

Hybrid Work Arrangement

Life Insurance coverage upon hire

Job summary

Mgenesis is seeking an IT Support Technician to provide first-level IT support, troubleshoot endpoint devices, and maintain network systems in Mandaluyong. You will work with POS, MMS, AX and ELV systems while handling tickets and coordinating with vendors.

The role requires a bachelor's in a computer-related field and 1–2 years’ experience, with willingness to work shifts and overtime. Hybrid work arrangement may apply.

Qualifications

• Bachelor's degree in a computer-related field.
• 1–2 years of IT support experience.
• Experience with IT hardware, software, and networks.
• Experience in data backup and recovery procedures.
• Ability to work with minimal supervision and in shifts.
• Willing to work weekends and overtime.

Responsibilities

• Provide endpoint support for desktops, laptops, POS, MMS and network devices.
• Act as first-level IT contact and coordinate with vendors.
• Log issues in MISD ticketing system with full documentation.
• Diagnose and resolve LAN/WAN/VPN/ZTNA connectivity problems.
• Assist in setup and maintenance of endpoints and network gear.
• Perform cable installation, relocation, and maintenance.
• Support Office 365 services (email, Teams, SharePoint, backups, recovery).
• Coordinate device warranty repairs with vendors.
• Conduct vulnerability remediation with MXDR and MISD teams.
• Provide after-hours or weekend support when required.
• Maintain 97% service desk resolution rate.

Skills

IT support

Troubleshooting

Network basics

Documentation

Customer service

Education

Bachelor's degree in Computer-related field

Tools

Office 365

MISD ticketing system

VPN

MXDR

Job description

Level: Rank and file

Employment Type: Full-time, Permanent

Location: Mandaluyong

Schedule: Monday to Friday

Job Summary

The role is responsible for providing first-level IT support, troubleshooting, and maintenance for various endpoint devices, networks, and systems.

Duties & Responsibilities

• Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems).
• Serve as first-level contact for IT issues and coordinate with vendors for additional support.
• Log all issues/activities in MISD ticketing system with proper documentation.
• Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN, ZTNA).
• Assist in setup, configuration, cabling, and troubleshooting of endpoints and network equipment.
• Conduct cable installation, relocation, and maintenance.
• Support Office 365 (email, Teams, SharePoint, backups, recovery, updates).
• Collaborate with vendors for device warranty claims/repairs.
• Conduct vulnerability remediation with MXDR and MISD personnel.
• Provide after‑hours/weekend support when required.
• Maintain 97% service desk resolution ratio.

Qualifications

• Graduate of bachelor's degree in any computer‑related courses.
• Preferably with 1‑2 years' relevant experience.
• Experience in troubleshooting and maintenance of IT hardware, software, and networks.
• Experience in administering data backup and recovery procedures.
• Experience in IT asset management and evaluation.
• Can work with minimal supervision.
• Willing to work in shifting schedule including weekends and holidays.
• Willing to render overtime if necessary.

Benefits

• Vacation Leave
• Sick Leave
• Birthday Leave
• HMO upon regularization
• 5-day work week only
• Sick leave convertible into cash
• In-house Training & Certifications
• Great pay & incentives
• Hybrid Work Arrangement
• Life Insurance coverage upon hire