Deskside Support - Visayas

Indra Group; Central Visayas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Indra Group in the Philippines is seeking an IT Support Technician to provide 2nd level technical support and on-site assistance. You will deploy and configure desktops, laptops, and printers, and work with IT teams to resolve incidents and ensure smooth operation of computer systems and LAN connectivity.

The role involves hardware maintenance, user training, and collaboration with vendors for escalated issues, with a focus on timely, secure IT service delivery.

Qualifications

• 2nd level technical support experience.
• Hands-on hardware and software troubleshooting.
• Ability to install, configure and maintain desktop, laptops and printers.

Responsibilities

• Provide 2nd level technical support for incidents and requests.
• Deploy, install, replace and configure desktops, laptops and printers.
• Offer on-site assistance for setup, maintenance and basic fix of IT systems.
• Provide timely updates on ongoing support issues.
• Assist in basic end-user training on hardware and LAN connectivity.
• Coordinate with vendors and IT teams to resolve escalated issues.
• Support security incident investigations and protect assets from threats.
• Assist with setup, operation, backup and recovery of servers and networks.

Skills

2nd level support

Desktop/Laptop/Printer setup

System troubleshooting

Security awareness

Education

Tools

Hardware diagnostics

Remote support tools

Job description

Location

Philippines, PH

Profile

User Management

Required Experience

Working Mode

Role

T I

Responsibilities

• Provide 2nd level technical support for incidents and service requests
• Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers
• Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner
• Provides timely update on all ongoing support issues
• Assists in providing basic training to end‑user in the proper operation of desktop, laptop, printers and LAN connection
• Evaluates and recommends product upgrade or replacement if necessary
• Work with IT service desk, application support teams, and other technical teams for on‑time resolution of incidents and completion of service requests
• Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti‑virus products and patch management
• Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems
• Upgrading the entire system to enable compatible software on all computers.
• Manage and coordinate escalated issues with technology vendors as necessary