813356-08/26 Deskside Support (Taguig) - For Del Monte Phili

Indra Group; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Indra Group seeks a Deskside Support specialist to provide on-site IT assistance across desktop OS, Office apps, email, and DMPI environments in Manila. You will manage IMAC requests, troubleshoot endpoints, and support printers while maintaining asset inventory and security standards.

Required is a Bachelor’s in IT and at least 1 year of desktop support experience. You will work closely with the Helpdesk to deliver high-quality user services and IT operations.

Qualifications

• Bachelor's degree in IT related qualification/course or recognized relevant IT credentials.
• Minimum of one (1) year prior experience providing desktop support is desirable.
• Experience in incident management and handling complex issues.
• Working knowledge of computer systems, hardware, software including databases, office apps and operating systems.
• Strong problem-solving, analytical, and teamwork skills.
• Excellent communication (verbal and written) and interpersonal skills.

Responsibilities

• Install Desktop OS, Microsoft Office and other standard business applications as required.
• Add or remove peripherals and configure PCs.
• Troubleshoot endpoints incidents and handle printer problems.
• Provide on-site support and assist Helpdesk with escalated trouble tickets.
• Manage IMAC requests and DMPI IT infrastructure setup as needed.
• Update asset inventory and ensure endpoint lifecycle maintenance.
• Ensure endpoints security and compliance with patching and disposal standards.
• Perform post-IMAC and QA before closure.

Skills

Desktop support

Incident management

Communication skills

Teamwork

Problem solving

Time management

Customer service

Learning agility

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

Select how often (in days) to receive an alert:

Location: Philippines, PH

Profile: User Management

Required experience:

Working mode:

Role: T I

Workplace (Indra):

(PH01)

Resolution unit:

(346)

Job Description:

Deskside Support

Role and Responsibilities

• Install Desktop OS, Microsoft Office Applications, email and messaging clients and other standard business applications of Del Monte, or as deemed necessary per DMPIs software requirement and deployment policies.
• Add or remove accessories, peripherals, or mobile devices and configure PCs
• Troubleshoot endpoints incidents
• Handle printer problems
• Provide on-site support services, as deemed required by Helpdesk through escalated trouble tickets, for supported hardware and software
• Receive requests from DMPI for Install, Move, Add, Change (IMAC) through Helpdesk
• Perform, facilitate, and/or assist DMPI in the setup of relevant IT Infrastructure resources as required by the DMPI.
• Determine computer related problems and identify hardware, system software, off-the-shelf application software, network connections, cybersecurity incidents, or usage problems
• Prepare the necessary equipment to include loading standard software configuration to IT Infrastructure resources. This includes pre-deployment testing, migration of date, LAN cabling, switch installation, and any other activities required to complete IMAC.
• Provide orientation to DMPI regarding the activity performed
• Secure DMPIs confirmation of the completion of IMAC]
• Disconnection and removal of a support asset that is being prepared for disposal or returned to asset pool, to be deployed or used for spare parts
• Manage endpoint lifecycle and including refresh, warranty, and end-of-life handling
• Update and reconcile asset inventory for all endpoints activities
• Enforce endpoints security, data protection, and secure disposal standards (aligned with DMPI security requirements)
• Maintain and enforce standard desktop images and configuration baselines.
• Ensure endpoint remain compliant with patching and security policies
• Protect, migrate, and validate user data during endpoint changes
• Perform post-IMAC and quality assurance before closure

Comments Degree:

• Bachelors Degree in IT related qualification/course or recognized relevant IT credentials
• Minimum of one (1) year prior experience providing desktop support is desirable
• Experience in addressing complex issues and can demonstrate incident management skills
• Working knowledge of computer systems, hardware, and software including databases, office applications, and operating systems
• Good problem-solving, analytical, and team-working skills
• Good communication (verbal and written) and interpersonal skills
• Good analytical and diagnostic skills
• Excellent prioritization and time management skills
• Strong customer service skills and professional attitude
• An openness to learning new technologies

Technical Knowledge:

• // Ciberseguridad / ServiceNow (Básico) Princ. (Exp: 1-2 Años)

Language Skills:

• // Inglés (Alto)