Junior Associate - HR Shared Services (Total Rewards)

eTeam; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work setup (1x a week)

Job summary

eTeam is seeking a detail‑oriented HR Shared Services professional to join our Manila/Taguig team, supporting day‑to‑day HR operations, employee records, and privacy compliance. This hybrid role emphasizes SLA adherence and cross‑functional collaboration with HR colleagues and internal customers.

You will ensure data accuracy, privacy, and high standards of customer care while handling workload planning and multitasking in a dynamic environment. Excel/Word proficiency is beneficial.

Qualifications

• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative while following instructions.
• Able to work both in a team and independently with a can-do attitude.
• Maintain good relationships across HR.
• Provide high standards of customer care.
• Methodical and organized approach.
• Quick learner and self-motivated.
• Flexible and adaptable to changes.
• Working knowledge of Excel and Word preferred.

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assist with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertaining to Human Resources and/or office-wide issues
• Follow defined GHRS processes; support focused process efficiency, workload monitoring and improvement projects
• Identify potential for better team efficiencies and coordinate with leader on implementation
• Maintain employee data accuracy and privacy
• Monitor team tasks and ensure accurate entry of completion in trackers
• Sharpen expertise on HR issues to gain credibility across areas
• Enrich processes and value-added services for internal customers
• Promote professional excellence through quality delivery of GHRS tasks, process mapping and design

Skills

HR Shared Services

Communication skills

Workload planning

Initiative

Teamwork

Stakeholder management

Customer service

Organizational skills

Quick learner

Adaptability

Shift flexibility

Tools

Excel

Word

Job description

• HR Shared Services experience highly preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift and in North America hours
• Hybrid work setup (1x a week)

The Role

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

Administer ServiceCentral resolutions based on assigned access and other HR systems-related support

Assists with maintaining accurate employee records including associate personal files

Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects

Identify the potential for better team efficiencies and agree with the leader on their implementation

Fully responsible for keeping employee data accuracy and privacy

Facilitate monitoring of team’s tasks and accurate entry of completion in trackers

Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas

Enrich the processes and the value added services for the internal customer

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing