Human Resources Shared Services Associate

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 469,000 - 714,000; Full time

Job summary

Hammerjack Pty Ltd in Metro Manila, Taguig, seeks a contract-based HR Shared Services professional to handle payroll, benefits, and HR transactions within a centralized service center.

You will maintain employee records, support HRIS-related tasks, and contribute to process improvements while working on a hybrid setup (2x RTO in BGC, Taguig) and a night shift schedule (8PM–5AM).

Qualifications

• Bachelor’s degree in business administration, human resources or psychology.
• 1 year of HR Shared Services experience preferred.
• Strong written and verbal communication skills are a must.

Responsibilities

• Perform day-to-day GHRS operations ensuring service level standards.
• Administer ServiceCentral resolutions based on HR systems access.
• Maintain accurate employee records including personal files.
• Participate in ad hoc HR projects and office-wide issues.
• Follow GHRS processes and assist with efficiency improvements.
• Ensure data accuracy and privacy of employee information.
• Monitor tasks and accurately log completions in trackers.
• Develop HR process knowledge to support internal customers.
• Deliver quality GHRS tasks and contribute to process design.

Skills

Written and verbal communication

Plan and prioritize workload

Initiative

Teamwork

Customer care

Methodical

Quick learner

Flexibility

Excel

Word

Education

Bachelor's Degree in Business Adminstration, Human Resources or Psychology

Tools

Excel

Word

Job description

Job Summary

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role:

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

Job Requirements:

• Bachelor's Degree in Business Adminstration, Human Resources or Psychology
• 1 year of HR Shared Services experience highly preferred
• Strong written and verbal communication skills - a must
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a can do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred

Work Setup: Hybrid (2x RTO in BGC, Taguig City)

Work Schedule: Night Shift (8PM - 5AM)

Work type: Contract (6 months duration)