Junior Application Support Engineer

Thrive Dynamic Business Solutions, Inc; Mariveles; On-site; PHP 480,000 - 720,000; Full time

Job summary

Thrive Dynamic Business Solutions, Inc. in the Philippines is seeking an IT solutions specialist to configure and support client systems, validate configurations, and manage data workflows.

You will collaborate with cross-functional teams in agile sprints, maintain versioned configuration files, and document procedures and reports using Excel. The role emphasizes accuracy, process improvement, and reliable deployment across environments.

Responsibilities

• System Configuration: Configure and maintain product settings, parameters, and workflows according to client specifications and project requirements.
• Implementation Support: Assist in deploying solutions for client environments, ensuring that configurations are tested, documented, and aligned with functional and technical requirements.
• Database Handling: Perform basic data management and validation tasks, including running queries (preferably in MongoDB) to verify configuration accuracy and troubleshoot issues.
• Operational Process Management: Support day-to-day operational activities for client deliverables, including data imports/exports, report generation, and task monitoring.
• Agile Collaboration: Participate in sprint planning, daily stand-ups, and retrospective meetings using Jira and Confluence to manage tasks, updates, and documentation.
• Version Control and Deployment: Use Bitbucket or similar tool like GitHub/GitLab for managing configuration files, tracking code or data changes, and maintaining environment consistency across development and production.
• Documentation and Reporting: Maintain configuration documentation, client setup guides, and operational logs. Use Excel for data tracking, reporting, and validation summaries.
• Continuous Improvement: Identify areas for process improvement and collaborate with cross-functional teams to enhance efficiency and reduce configuration errors.

Tools

MongoDB

Jira

Confluence

Bitbucket

GitHub

GitLab

Excel

Job description

Key Responsibilities

• System Configuration:
  Configure and maintain product settings, parameters, and workflows according to client specifications and project requirements.

• Implementation Support:
  Assist in deploying solutions for client environments, ensuring that configurations are tested, documented, and aligned with functional and technical requirements.

• Database Handling:
  Perform basic data management and validation tasks, including running queries (preferably in MongoDB) to verify configuration accuracy and troubleshoot issues.

• Operational Process Management:
  Support day-to-day operational activities for client deliverables, including data imports/exports, report generation, and task monitoring.

• Agile Collaboration:
  Participate in sprint planning, daily stand-ups, and retrospective meetings using Jira and Confluence to manage tasks, updates, and documentation.

• Version Control and Deployment:
  Use Bitbucket or similar tool like GitHub/GitLab for managing configuration files, tracking code or data changes, and maintaining environment consistency across development and production.

• Documentation and Reporting:
  Maintain configuration documentation, client setup guides, and operational logs. Use Excel for data tracking, reporting, and validation summaries.

• Continuous Improvement:
  Identify areas for process improvement and collaborate with cross-functional teams to enhance efficiency and reduce configuration errors.