Sr. Application Support

Internetwork Expert; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Internetwork Expert in Manila seeks an entry-level Application Support specialist to troubleshoot software issues and monitor system performance. You will help users resolve technical problems and ensure SLAs are met.

Work closely with senior engineers to escalate complex bugs and test new software updates, while documenting recurring issues and effective fixes for the knowledge base.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Basic SQL querying and database familiarity.
• Good English communication to explain fixes.
• Strong problem-solving ability to trace root causes.

Responsibilities

• Answer support tickets and user calls, managing issues by priority.
• Monitor application health, server alerts, and logs.
• Diagnose software failures, database glitches, and connectivity problems.
• Escalate complex bugs with senior engineers and test updates.
• Document recurring problems and solutions in the knowledge base.

Skills

SQL basics

English communication

Problem-solving

Customer support

Education

Bachelor's degree in Computer Science / IT

Tools

Windows Server

Unix/Linux

Job description

Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to **escalate** complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

• Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.