Senior Application Support Engineer

OpsWerks; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

OpsWerks is seeking a senior engineering professional to act as SME for distributed applications on hybrid cloud platforms. You will document best practices, lead incident management, and collaborate with development teams to implement robust solutions.

The role requires managing enterprise applications, monitoring health and performance, and driving automation to reduce manual work. A 24x7 shift is involved.

Qualifications

• Bachelor’s degree in IT/engineering or related field.
• 5+ years supporting high-availability production systems with focus on automation and reliability.
• Hands-on experience with 1–2 tools per domain as listed.

Responsibilities

• Serve as SME for distributed applications on hybrid cloud platforms and document best practices.
• Lead incident management, troubleshooting, response coordination and post-incident reviews.
• Communicate complex issues to development teams and document root causes.
• Manage and maintain enterprise apps and cloud-based systems using secure, scalable frameworks.
• Monitor health, performance and reliability of applications and platforms.
• Perform detailed log analysis and use stack traces to resolve issues.
• Develop documentation for procedures, configurations and environments.
• Identify and implement automation to reduce manual tasks.
• Participate in a 24x7 shift rotation.

Skills

Incident management

Automation

Documentation

Communication of technical issues

Education

Bachelor’s degree in Information Technology or Engineering

Tools

Linux (RHEL/CentOS/Ubuntu)

Splunk

Grafana

Prometheus

PagerDuty

ServiceNow

Git

GitHub

GitLab

Job description

Job Description:

Your Role

• Serve as Subject Matter Expert (SME) for distributed applications on hybrid cloud platforms, documenting best practices and providing guidance to peers.
• Champion continuous operational improvements informed by metrics analysis and customer feedback.
• Lead incident management, troubleshooting, response coordination, and conduct comprehensive post-incident reviews.
• Clearly communicate complex technical issues to development teams, document root causes, and collaborate internally to create robust solutions.
• Manage, deploy, and maintain enterprise applications and cloud-based systems using secure, scalable, and reliable frameworks.
• Proactively monitor, troubleshoot, and optimize the health, performance, and reliability of applications and platforms.
• Perform detailed log analysis and utilize stack traces to debug and resolve issues reported by partners and end-users.
• Develop comprehensive documentation covering operational procedures, system configurations, and environment setups.
• Continuously identify and implement automation opportunities to reduce manual tasks and operational overhead.
• Participate in a 24x7 shifting rotation.

Your Qualifications

• Bachelor’s degree in Information Technology, Engineering, or a related technical field.
• Minimum 5 years of experience supporting critical, high-availability production systems with a focus on automation, reliability, and operational excellence.
• Hands-on experience in at least 1–2 tools per domain:
• Linux Administration & Troubleshooting: RHEL, CentOS, Ubuntu, or similar Unix-based OS.
• Distributed Applications: Microservices architecture and distributed application support.
• Logging & Monitoring: Splunk, Grafana, Prometheus.
• Incident Management: PagerDuty, ServiceNow.
• Version Control: Git, GitHub, GitLab.

Plus points if you have:

• Certifications such as CKA, CKAD, or cloud certifications (AWS, Azure, GCP).
• Experience supporting and maintaining PaaS environments, CDNs, Messaging Queues, API Gateways, and Proxies in scalable, resilient architectures.
• Proven success in cross-functional collaboration within modern DevOps environments.
• Ability to drive operational efficiency through automation, using Bash, Python, or similar scripting languages.