Application Support Engineer

Cubic³; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Cubic³ in the Philippines is seeking an energetic Application Support Engineer to join our Level 2 support team. You'll deliver technical assistance and excellent customer service while resolving application and system issues in a fast-paced, flexible environment.

You will coordinate with support and development teams, perform root cause analysis, and help deploy releases across environments, building strong relationships with engineering and customer-support colleagues.

Qualifications

• Knowledge of Microsoft IIS.
• Knowledge of Microsoft SQL Server databases.
• Working knowledge of IT hardware and software.

Responsibilities

• Coordinate with support and development teams to resolve application and system issues.
• Design and maintain expertise in flow of application process and systems related to company.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Supervise all alerts related to application and system procedures and provide services pro-actively.
• Maintain good professional relationships with counterparts of engineering and customer support departments.
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Coordinate with test department to assist in releases and deployments to various environments and production outputs.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.

Skills

Microsoft IIS

SQL Server databases

IT hardware and software

Job description

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.

Responsibilities Of This Role

• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in flow of application process and systems related to company
• Administer and resolve applications issues, provide updates and perform root cause analysis
• Supervise all alerts related to application and system procedures and provide services pro-actively
• Maintain good professional relationships with counterparts of engineering and customer support departments
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
• Perform root cause assessment and debug all issues on server domain, and availability of applications
• Coordinate with test department to assist in releases and deployments to various environments and production outputs
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.

Essential Experience And Qualifications

• Knowledge of Microsoft IIS
• Knowledge of Database technologies Microsoft SQL Server
• Working Knowledge of IT Hardware and Software