Develops, maintains and analyzes programs and/or applications, conducts trainings, documents systems and provides end-user support within the limits of IT-supported systems and/or projects with the objective of improving operational and transactional efficiency of the client’s business process.
Overview
Develops, maintains and analyzes programs and/or applications, conducts trainings, documents systems and provides end-user support within the limits of IT-supported systems and/or projects with the objective of improving operational and transactional efficiency of the client’s business process.
Key Responsibilities
- Analysis and Solutions Definition
- Documents client organization’s direction, structure, business process and requirements.
- Researches client organization’s industry and competitive position.
- Assists in the collection and consolidation of required information and data.
Solution Development and Delivery
- Designs, codes, and tests technical solutions.
- Understands standard systems development lifecycle processes and applies our methodology effectively on client engagements.
- Applies knowledge of industry trends and developments to improve service to our clients.
- Technical Recommendation and Testing
- Accurately and efficiently executes test plans.
- Assembles and documents all test result.
- Retest as necessary.
Project Execution
- Understands project plans and is able to clearly articulate roles, project goals, and timeliness.
- Adheres to coding standards defined by technical management.
- Takes input from immediate supervisor and appropriately and accurately applies comments.
- Accurately employs our development tools.
- Adheres to project standards defined by project management.
- Accurately employs our methodology and documentation tools.
- Proactively carries out project support/administrative functions.
Internal Systems
- Helps install and troubleshoot supported programs/ applications.
- Assist in the design, implementation, and maintenance of systems, programs, hardware and software.
Helpdesk Administration
- Helps answer all trouble calls/emails and enters work orders into our tracking software.
- Assists in administering and maintaining local and web-based versions of our tracking software.
- Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
- Provides responses to internal clients in a timely manner.
- As part of end-user support
- Reconciles variances, integrity reports and other periodic closing requirements
- Creates and maintains non-IT supported applications such as Excel VBA and Showcase reports
Qualifications
- Bachelor of Science in Computer Studies major in Information Systems or related IT course from a reputable college/university
- Knowledge in the SDLC methodology. Other methodologies are preferred but not required
- Knowledge in any of the following technology stack
- Knowledge in any of the following database systems; MS/SQL