Jr. Reserve Officer

RCBC; Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

RCBC in Manila seeks an absentee Business Center personnel to uphold policy compliance and deliver excellent customer service, supporting business objectives and regulatory requirements.

The role covers stepping in as Service Manager/SO/SA/SA-Pickup Teller in their absence, performing compliance reviews, handling ad hoc investigations, and ensuring BC transactions stay within approved limits.

Qualifications

• 4-year degree in business or service industry
• Extensive knowledge of bank policies and branch procedures
• Ability to work in a banking and sales environment with professional client handling

Responsibilities

• Serve as absentee Service Manager/SO/SA in their absence.
• Assist in compliance reviews as assigned by Regional Service Head.
• Perform ad hoc tasks (investigations, reconciliations, ATM duties) as assigned.
• Ensure BC transactions are processed within set limits and approvals.

Skills

Banking knowledge

Customer service

Sales experience

Education

Bachelor's degree in Business Administration

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.


• Willing to be assigned in the following locations: Manila

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.


• Willing to be assigned in the following locations: Manila

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.


• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.


• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.


• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.


• At least a 4 year graduate with a degree in business or any service industry oriented course.


• With extensive knowledge in bank policies and procedures for branch operations.


• An advantage if with sales/ marketing experience in a bank.


• Willing to be assigned in different branches within the area of assignment.