Jr. Reserve Officer

RCBC; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

RCBC in Makati is seeking personnel to cover absentee Service Manager, Service Officer, and Service Associate roles, ensuring adherence to bank policies, AMLA rules, and external regulations. The role supports customer service initiatives aimed at total customer satisfaction and may require assignments to different branches within the area.

The position requires a 4-year degree in business or related field, strong knowledge of bank procedures, and a background in banking sales is a plus.

Qualifications

• Must have strong customer service skills within a banking environment.
• Solid knowledge of bank policies and branch operations.
• Experience with compliance and regulatory requirements is preferred.

Responsibilities

• Provide absentee coverage for Service Manager, Service Officer, and Service Associates.
• Assist in case-by-case compliance reviews as directed by Regional Service Head.
• Perform ad hoc tasks such as investigations, recap of unbalanced accounts, and ATM duties as assigned.
• Ensure branch transactions are processed within policy limits and required approvals.

Skills

Customer service

Banking operations

Regulatory compliance

Branch operations knowledge

Sales experience

Education

Bachelor's degree in Business or related field

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Makati

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Makati

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.