Service Officer

RCBC; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

RCBC is seeking a branch operations professional based in Pasay to support the Service Manager in managing vault/ATM cash level, tellering, and branch processes. You will ensure compliance with BSP/AML regulations and internal policies while driving excellent customer service and service-related initiatives for total client satisfaction.

You will contribute to increasing deposits, revenues, and cross-selling referrals, while coaching Service Associates and maintaining productivity within

Qualifications

• 4-year degree or equivalent in business or service field.
• Experience with bank policies and branch operations.
• Sales/marketing experience in a bank is a plus.

Responsibilities

• Supports the Service Manager in branch operations focusing on vault/ATM cash and tellering.
• Ensures BC compliance to regulatory and internal policies.
• Analyzes tasks to increase deposits, fees and revenues through cross-selling.
• Manages risk to avoid reputational and financial losses.
• Supports Service Manager in achieving service standards: fast turnaround and accuracy.
• Oversees productivity and administrative matters within guidelines and budgets.
• Coaches and mentors Service Associates for proper training.

Skills

Customer service

Cash handling

Banking compliance

Cross selling

Education

Bachelor's degree in Business or service field

Job description

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Pasay

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Pasay

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.