Service Officer

RCBC; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

RCBC in Quezon City is seeking a Branch Operations professional to support vault/ATM cash management, tellering, and policy compliance. The role emphasizes service excellence and timely, error-free processing to drive customer satisfaction.

The ideal candidate holds a four-year business-oriented degree and has knowledge of bank operations, with advantageous experience in sales/marketing within banking. Local location: Katipunan, Quezon City.

Qualifications

• A four-year degree in business or service-industry field.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is advantageous.

Responsibilities

• Manage branch operations with focus on vault/ATM cash levels and tellering.
• Ensure compliance to regulatory and internal bank policies.
• Analyze tasks to increase deposits, fees and revenues through cross selling.
• Manage risk to avoid reputational, monetary or financial losses.
• Support service standards by delivering excellent service and fast processing.
• Coach and mentor service associates to meet management expectations.

Skills

Customer service

Cross selling

Team coaching

Education

Bachelor's degree in business or service industry

Job description

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Katipunan, Quezon City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.