Reserve Officer

RCBC; Catarman; On-site; PHP 279,000 - 424,000; Full time

Job summary

RCBC is seeking an absentee Business Center personnel to support branch operations in Catarman. The role requires ensuring adherence to bank policies, AMLA regulations, and delivering strong customer service to drive total customer satisfaction.

Willingness to be assigned across branches in the area and to act in the absence of Service Managers and Officers is essential for this position.

Qualifications

• 4-year degree in business or service industry field.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in a bank is an advantage.
• Willing to be assigned to different branches within the area.

Responsibilities

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate (SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Performs compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks (investigations/review, reconciliation of unbalanced accounts, ATM duty officers) as assigned.
• Ensures that Business Center transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or Operations Manual.

Skills

Customer service

Sales experience

Banking knowledge

Compliance awareness

Education

Bachelor's degree in business

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Catarman

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Catarman

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment