Service Manager

RCBC; Catarman; On-site; PHP 400,000 - 600,000; Full time

Job summary

RCBC in Biñan is seeking a dedicated Branch Operations Supervisor to oversee the Business Center as a servicing channel. You will ensure compliance with BSP/AMLA regulations and internal policies while delivering exceptional customer service and contributing to branch profitability.

The role requires strong team leadership, a four-year business degree, and experience in branch banking operations, with an emphasis on supervisory responsibilities.

Qualifications

• Four-year degree in business or service industry field.
• Experience in branch banking operations with supervisory capacity.
• Knowledge of bank policies and branch operations.
• Ability to guide team during stressful times.

Responsibilities

• Manage ATM services of the BC, ensuring ATM availability and cash levels.
• Ensure BC compliance with regulatory and internal policies and procedures.
• Analyze and execute tasks to increase deposits, fees and revenues from bank products.
• Manage risk areas to prevent errors, regulatory breaches and losses.
• Ensure BC staff deliver excellent service, fast turnaround, and accurate processing.

Skills

Team leadership

Customer service

Bank operations knowledge

Regulatory compliance

Cross-selling

Risk management

Education

Bachelor's degree in business or related field

Job description

• Responsible for the overall operations of the Business Center as a servicing channel. Ensures strict implementation and consistent compliance to the policies and procedures of the bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction, including branch profitablity.


• Willing to be assigned in the following location: Biñan LIIP
  

Job Summary

• Responsible for the overall operations of the Business Center as a servicing channel. Ensures strict implementation and consistent compliance to the policies and procedures of the bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction, including branch profitablity.


• Willing to be assigned in the following location: Biñan LIIP
  

How will you contribute?

• Manages the overall ATM services of the BC-ensures ATM availability and required level of cash.


• Ensures BC compliance to regulatory and internal policies and procedures.


• Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.


• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.


• Ensures all BC Personnel are consistent in providing excellent service, fast turnaround time and error free processing for total client satisfaction. Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.


• Leads by example and behaves as a role model to their subordinates.
  

What will make you successful?

• A team player who can guide and lead team through stressful times by keeping them highly motivated, able to finish their tasks accordingly and efficitenly without forgetting to make sure the team keeps up with their deadlines, helps the members of the business units in order to achieve success for the group.


• At least a 4 year graduate with a degree on business or a service industry oriented course.


• With extensive knowledge in bank policies and procedures for branch operations' an advantage if with sales/ marketing experience in a bank' with at least 5 years work experience in branch banking operations' with supervisory capacity.