URGENT HIRING: CSR | Telco Account - CDO Site!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 220,000 - 263,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is urgently hiring Customer Service Representatives for a Telco account in Cagayan de Oro. The role requires assisting customers with inquiries, resolving concerns, and processing service requests via inbound and outbound calls.

It is an onsite position offering a competitive package of up to ₱21,650 per month. Ideal candidates have at least a high school diploma (old curriculum) or senior high school, with or without call center experience.

Qualifications

• High School graduate under the old curriculum or Senior High School graduate.
• With or without call center experience
• Preferably with customer service or BPO experience
• Good verbal and written communication skills
• Customer-focused with strong problem-solving abilities
• Willing to work onsite in Cagayan de Oro
• Willing to work on shifting schedules, weekends, and holidays

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries and resolve concerns efficiently
• Process service requests and account-related transactions
• Provide accurate information about telecommunications products and services
• Document customer interactions and update records accurately
• Escalate complex concerns to the appropriate team when necessary
• Maintain high standards of customer service and satisfaction

Skills

Call center experience

Customer service

Verbal communication

Written communication

Problem solving

Willing to onsite

Education

High School graduate (old curriculum)

Senior High School graduate

Job description

We are urgently hiring Customer Service Representatives for a Telco account in Cagayan de Oro. The successful candidate will assist customers with inquiries, resolve concerns, process service requests, and provide quality support through inbound and outbound calls. This is an onsite role with a competitive package of up to ₱21,650.

Qualifications

• High School graduate under the old curriculum or Senior High School graduate

• With or without call center experience

• Preferably with customer service or BPO experience

• Good verbal and written communication skills

• Customer-focused with strong problem-solving abilities

• Willing to work onsite in Cagayan de Oro

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and resolve concerns efficiently

• Process service requests and account-related transactions

• Provide accurate information about telecommunications products and services

• Document customer interactions and update records accurately

• Escalate complex concerns to the appropriate team when necessary

• Maintain high standards of customer service and satisfaction

How to apply:

Send your updated resume to: ••••@gmail.com

Subject Line: Customer Service Representative - Telco Account | CDO