Join our Telco Account as a Chat Customer Service Agent & Earn Up to P21K

TTEC; Pampanga; On-site; PHP 213,267 - 255,452; Full time

Benefits offered by this job

Performance bonus opportunity of up to PHP 30,000 monthly

Relocation bonus of PHP 20,000 for new hires

PTO and tuition reimbursement

Health and wellness incentives

Job summary

A leading customer service provider is seeking a Chat Customer Service Agent to work onsite in Pampanga. This role involves resolving customer issues through chat and other nonverbal platforms, contributing to an exceptional customer experience. Applicants should be friendly and possess strong written communication skills, with a minimum requirement of high school education. The company offers a performance bonus opportunity, a relocation bonus for new hires outside Pampanga, and a comprehensive benefits package.

Qualifications

• Open to newbies or applicants with customer service experience.
• Computer experience required with a typing speed of 40 words per minute.
• Location preferably within a 50 KM radius from TTEC Pampanga.

Responsibilities

• Answer incoming communications from customers, primarily via chat.
• Connect and resolve issues with customers using clear communications.

Skills

Customer service experience

Good English written communication skills

Problem solving

Education

Completed high school or equivalent

Job description

Join our Telco Account as a Chat Customer Service Agent & Earn Up to P21K

TTEC

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Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As aChat Service Representative working onsite in Pampanga,you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
• Connect and resolve issues with customers using clear communications

What You Bring to the Role

• Open to newbies or with customer service experience
• Completed high school (old curriculum) or equivalent
• Recognize, apply and explain your product or service knowledge
• Good in English written communication skills
• Computer experience and can reach 40 words per minute typing speed
• Preferably within 50 KM radius from TTEC Pampanga site

What You Can Expect

• Performance bonus opportunity of up to PHP 30,000 monthly
• Relocation bonus of PHP 20,000 for new hires residing outside of Pampanga
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Good Communication Problem solving

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