TTEC Iloilo Hiring | CSR | Telco Account | Earn Up to PHP 36,700 Today

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will engage with customers via chat, text, email and other nonverbal channels, resolving questions with empathy and efficiency.

The role requires at least 2 years of college and at least 6 months of customer service experience or related financial services background. You should be comfortable with written communication and product knowledge, and you’ll join a

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or related background.
• Ability to communicate clearly in written form and explain products/services.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Customer service

Product knowledge

Computer experience

Education

Two years of college

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• At least 6 months customer service experience or with background in lending and financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.