Pasay | Healthcare - Blended Chat Customer Service Agent | Up to 31K Package

TTEC; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Great compensation package

Performance bonus opportunities

Tuition reimbursement

Wellness and healthcare benefits

Paid time off (PTO)

Job summary

A leading customer service provider is seeking a Chat Customer Service Representative to work onsite in Pasay. The role involves resolving customer issues via chat and other communication channels. Candidates must have completed senior high school and have 1-2 years of experience in BPO customer service. The position offers competitive compensation, benefits, and opportunities for professional development.

Qualifications

• One to two years of BPO customer service experience is required.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Technical troubleshooting

Effective communication

Education

Completed senior high school or equivalent

Tools

Computer experience

Job description

Overview

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pasay, Monday to Friday from 10am to 3pm at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat, emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication
• Conduct research to provide answers for customers to resolve their issues

Qualifications

• Completed senior high school or equivalent
• One to two years of BPO customer service experience is required
• Recognize, apply and explain your product or service knowledge.
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)