Chat Customer Agent Up to 30K Pay Package

TTEC; Pampanga; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Performance bonus up to PHP 30,000 monthly

Supportive career and professional development

Inclusive culture and community-oriented organization

Healthy benefits package including PTO and wellness incentives

Job summary

A leading customer service provider is looking for a Chat Customer Agent in Pampanga. This role involves resolving customer issues primarily through chat, providing exceptional service. Ideal candidates should have good communication skills, and experience is welcomed but not necessary. A performance bonus of up to PHP 30,000 monthly is offered, along with career development opportunities and a comprehensive benefits package.

Qualifications

• Open to newbies or with customer service experience.
• Completed high school (old curriculum) or equivalent.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers, primarily via chat.
• Connect and resolve issues with customers using clear communications.

Skills

Customer service experience

Good English written communication skills

Computer experience

Typing speed of 40 words per minute

Education

Completed high school or equivalent

Job description

Chat Customer Agent Up to 30K Pay Package

TTEC

Job Description

Be the spark that brightens your days and ignites your career with TTEC’s award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

• Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
• Connect and resolve issues with customers using clear communications

What You Bring to the Role

• Open to newbies or with customer service experience
• Completed high school (old curriculum) or equivalent
• Recognize, apply and explain your product or service knowledge
• Good in English written communication skills
• Computer experience and can reach 40 words per minute typing speed
• Preferably within 50 KM radius from TTEC Pampanga site

What You Can Expect

• Performance bonus opportunity of up to PHP 30,000 monthly
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives