Earn Up to 26K! CSR – Financial Program | Graveyard Shift

TTEC; Batangas City; On-site; PHP 279,000 - 290,160; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A customer service company in the Philippines is seeking a Chat Customer Service Representative for the graveyard shift in Lipa. In this role, you will assist customers by resolving issues through chat and other written communication methods. Candidates should have completed at least 2 years in college and possess some call center experience. The job offers professional development support within a vibrant company culture and competitive benefits, including PTO and health incentives.

Qualifications

• At least 6 months call center experience or with background in lending or financial services.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Active Listening

Problem solving

Analytical skill

Education

Completed 2 years in college or equivalent

Job description

Earn Up to 26K! CSR – Financial Program | Graveyard Shift

TTEC

Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm at Level 2 of Robinsons Place Lipa, Mataasna Lupa.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• At least 6 months call center experience or with background in lending or financial services
• Recognize, apply and explain your product or service knowledge

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Working Location

Level 2 and 3, TTEC Lipa. Level 2 and 3 Robinsons Place, Lipa, 4217 Batangas, Philippines

Active Listening, Problem solving, Analytical skill