TTEC Iloilo | US Telco Agent | Up to ₱36,700 + ₱20K Retention Bonus | Apply Now!

TTEC; Iloilo City; On-site; PHP 372,710 - 446,433; Full time

Benefits offered by this job

₱20,000 Retention Bonus

Career and professional development support

Inclusive culture and community involvement

Health benefits package

Job summary

A leading customer service provider in Iloilo City seeks a Customer Service Representative to assist customers through phone communications. The role does not require prior experience, making it an excellent opportunity for newcomers. Key responsibilities include resolving customer inquiries and conducting product research, all while delivering exceptional service. The position offers a competitive salary of up to ₱36,700 plus a retention bonus of ₱20K, fostering a supportive team environment with excellent career growth opportunities.

Qualifications

• No experience required, but customer service experience is a plus.
• Strong communication skills are essential.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.

Skills

Great verbal communication skills

Business writing skills

Analytical skills

Problem solving

Education

Completed senior high school or two years in college

Job description

TTEC Iloilo | US Telco Agent | Up to ₱36,700 + ₱20K Retention Bonus | Apply Now!

TTEC

On-site - Iloilo No Exp Required High/Senior High School Full-time

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Job Description

Your potential has a place here with TTEC’s award-winning employment experience.As aCustomer Service Representative working onsite inIloiloyou’llbe a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

WhatYou’llDo

Do you have a passion for helping others and giving them peaceof mind? In this role,you’llhave ownership over resolving escalated or complex calls from customers. Whetherit’sgetting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,you’llbe the difference between theircustomers’experience being just average or an exceptional one.

During a Typical Day,You’ll

• Answer incoming communications fromcustomers
• Conduct research toprovideanswers for customers to resolve theirissues

What You Bring to the Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge

What You Can Expect

• GetPhp20,000* Retention Bonus (*terms and conditions apply)
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back isencouraged
• A global team of curious lifelong learners guided by our companyvalues
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement,healthand wellnessincentives

Good Communication Analytical skill Problem solving

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Shairah Flores

HR Officer TTEC

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