Chat Customer Agent | Up to 21K Pay Package

TTEC; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance bonus opportunity of up to PHP 30,000 monthly

Tuition reimbursement

Health and wellness incentives

Job summary

A customer service provider in Pampanga is looking for a Chat Service Representative to assist customers via chat and resolve technical requests. The ideal candidate should have strong English communication skills and be open to newbies or those with customer service experience. The position offers opportunities for bonuses and professional development.

Qualifications

• Open to newbies or with customer service experience.
• Can reach 40 words per minute typing speed.
• Located within 50 KM radius from TTEC Pampanga site.

Responsibilities

• Answer incoming communications from customers, primarily through chat.
• Connect and resolve issues with customers using clear communications.

Skills

Customer service experience

English written communication skills

Computer experience

Education

Completed high school or equivalent

Job description

Overview

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am-4pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
• Connect and resolve issues with customers using clear communications

What You Bring to the Role

• Open to newbies or with customer service experience
• Completed high school (old curriculum) or equivalent
• Recognize, apply and explain your product or service knowledge
• Good in English written communication skills
• Computer experience and can reach 40 words per minute typing speed
• Preferably within 50 KM radius from TTEC Pampanga site

What You Can Expect

• Performance bonus opportunity of up to PHP 30,000 monthly
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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