Up to ₱26K Pay Package! Apply for TTEC Lipa's Financial Account

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc in Lipa seeks a Chat Customer Service Representative to assist customers via chat, text and email onsite. You will resolve issues with empathy and provide helpful information to ensure a positive experience.

Ideal candidates have at least a high school diploma (old curriculum), and at least 6 months in BPO or in lending/finance, plus basic computer skills. Growth opportunities and supportive culture are highlighted.

Qualifications

• High school graduate (old curriculum) required.
• At least 6 months BPO experience or 6 months lending/finance experience.
• Able to recognize, apply and explain product/service knowledge.
• Basic computer experience required.

Responsibilities

• Answer incoming communications from customers.
• Resolve issues using written communication only.

Skills

Written communication

Customer service

Computer literacy

Education

Highschool diploma (old curriculum)

6 months BPO experience or 6 months lending/finance experience

Finance-related courses graduate

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• At least Highschool graduate (old curriculum)
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives