Customer Service Associate

CXI Services Inc; Kawit; On-site; PHP 201,000 - 335,000; Full time

Job summary

CXI Services Inc. is seeking a dedicated Customer Service Representative in Bacoor City, Cavite. You will handle customer calls, assist with orders, returns, and refunds, and contribute to high customer satisfaction.

We offer a comprehensive training program, a friendly team environment, and stability of full-time employment. Join us to develop your communication skills and build lasting customer relationships.

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen actively and understand customer needs.
• Patient, empathetic, and professional demeanor.
• Capable of multitasking in a fast-paced environment.
• Willingness to learn new software applications.
• Reliability and punctuality with good attendance.
• Experience in customer service or call center preferred but not required.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Listen to concerns and provide timely solutions.
• Document interactions accurately in our systems.
• Process orders, returns and refunds.
• Identify opportunities to upsell or cross-sell.
• Maintain detailed records of customer accounts.
• Escalate complex issues to supervisors when needed.
• Meet or exceed daily call handling targets and quality standards.
• Explain products, services, and company policies clearly.
• Follow company protocols and SOPs consistently.

Skills

Exceptional communication

Active listening

Customer orientation

Multitasking

Basic computer skills

Education

High School Diploma or equivalent

Job description

About the role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Bacoor City, Cavite. This is a full-time position where you will be at the forefront of our customer interactions, providing exceptional support and service to our valued clients. As a Customer Service Representative, you will play a crucial role in maintaining our reputation for excellence and building lasting relationships with our customers. Your ability to resolve issues efficiently and professionally will directly impact customer satisfaction and loyalty, making this role essential to our business success.

Key responsibilities

1. Handle inbound and outbound customer calls with professionalism and courtesy
2. Listen actively to customer concerns and provide timely, effective solutions
3. Document all customer interactions accurately in our systems for future reference
4. Process customer requests, including orders, returns and refunds
5. Identify opportunities to upsell or cross-sell products and services when appropriate
6. Maintain detailed and accurate records of customer accounts and interactions
7. Escalate complex issues to supervisors or specialist departments when necessary
8. Meet or exceed daily call handling targets and quality standards
9. Provide clear explanations of products, services and company policies to customers
10. Follow company protocols and standard operating procedures consistently

What we're looking for

1. Strong communication skills with the ability to speak clearly and professionally
2. Excellent listening skills and the ability to understand customer needs
3. Patient and empathetic approach to handling difficult or frustrated customers
4. Ability to multitask and manage time effectively in a fast-paced environment
5. Problem-solving mindset with the ability to think on your feet
6. Proficiency with computer systems and willingness to learn new software applications
7. Minimum of high school diploma or equivalent qualification
8. Reliability and punctuality with a strong attendance record
9. Previous customer service or call center experience is preferred but not essential
10. Ability to work effectively both independently and as part of a team
11. Flexibility to work shifts, including potentially weekends and public holidays

What we offer

1. Competitive salary package commensurate with experience and performance
2. Comprehensive training program to develop your skills and product knowledge
3. Career development opportunities within a growing organization
4. Health and wellness benefits to support your wellbeing
5. Friendly and collaborative team environment
6. Performance incentive schemes and recognition programs
7. Full-time employment stability and job security

About us

We are a leading customer experience solutions provider dedicated to delivering outstanding service to businesses across multiple industries. We pride ourselves on building strong relationships with our clients and providing tailored solutions that exceed expectations. Our team is passionate about customer satisfaction and committed to creating a positive, inclusive workplace where every team member can thrive. We believe that exceptional customer service is the foundation of business success, and we invest in our employees' development and wellbeing to achieve this goal.