Japanese Customer Support

J-K Network Services group.; Makati; On-site; PHP 670,000 - 781,000; Full time

Benefits offered by this job

HMO with max Php200k

13th Month Pay

Top Agent Incentive 1k–2k

Perfect Attendance Incentive 1,500

Night Shift Meal Allowance

Loyalty Incentive Leaves

Conversion of Vacation Leaves

Marriage Leave

Mandatory Maternity Leave

Government Mandated Benefits

Job summary

J-K Network Services group. is seeking a Japanese Customer Support specialist to handle client inquiries via email and chat from our Makati City office. The role requires JLPT proficiency and a willingness to work onsite.

Open to undergraduates with customer service experience; fresh graduates are welcome to apply. Salary ranges from Php 60,000 to Php 70,000 depending on experience and negotiation. Benefits include Maternity leave and other company incentives.

Qualifications

• Open to JLPT N1, N2, N3 Passer or Level
• Open to undergraduates with customer service experience
• At least 1 year of work experience in customer support preferred but not required
• Fresh graduates welcome to apply

Responsibilities

• Answer client inquiries via email and chat about account status, transactions, and deposits.
• Inform team about current campaigns and how they operate.
• Endorse tasks and updates to all departments as needed.
• Investigate suspicious emails and locate possible platform errors; report to team leaders.
• Check emails for CC errors and respond using Thunderbird.
• Send emails regarding tasks created by supervisors.

Skills

JLPT proficiency

Customer service experience

Willing to relocate

Education

Undergraduate background

Job description

COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines.

Position: Japanese Customer Support

Company Industry: BPO Company
Work Location: Makati City
Salary: Php 60,000 - Php 70,000 (Negotiable)
Work Schedule: Shifting
Work Set-up: Work Onsite

BENEFITS:

• HMO with a Maximum benefit of Php 200,000
• 13TH MONTH PAY
• Top Agent Incentive of ₱ 1,000 to ₱ 2,000
• Perfect Attendance Incentive of 1,500
• No Tardiness Incentive
• Night Shift Meal Allowance
• Loyalty Incentive Leaves
• Annual Conversion of Unused Vacation Leaves
• Marriage Leave
• Mandatory Maternity Leave
• Conversion of Vacation Leaves (SL & VL)
• Government Mandated Benefits

JOB REQUIREMENTS:

• Open to JLPT N1, N2, N3 Passer or Level
• Open to undergraduate with Customer Service experience
• At least one (1) year of work experience in customer support, customer services, or other related work is preferred for this position but not required
• Fresh graduates are also welcome to apply
• Willing to relocate (for outside Metro Manila candidate)
• Willing to work onsite

JOB RESPONSIBILITIES:

• Answering client inquiries regarding their account status, transactions, trades, withdrawals and deposits, etc. through email and chat.
• Informing other staff about the current campaign and how it works.
• Endorsement to all departments regarding tasks done and updates regarding daily work
• Conduct proper investigation when the need arises (e.g. suspicious emails)
• Locate and pinpoint possible errors on Platform, Kanrigamen, Website, etc, and report them immediately to the team leader and/or superiors
• Check emails regarding CC errors and respond through Thunderbird
• Send proper emails regarding tasks specifically created by superiors/team leaders

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Hiring Manager Interview
• Final Interview
• Job Offer