Japanese Customer Support Specialist — Onsite in Makati

J-K Network Services group.; Makati; On-site; PHP 670,000 - 781,000; Full time

Benefits offered by this job

HMO with max Php200k

13th Month Pay

Top Agent Incentive 1k–2k

Perfect Attendance Incentive 1,500

Night Shift Meal Allowance

Loyalty Incentive Leaves

Conversion of Vacation Leaves

Marriage Leave

Mandatory Maternity Leave

Government Mandated Benefits

Job summary

J-K Network Services group. is seeking a Japanese Customer Support specialist to handle client inquiries via email and chat from our Makati City office. The role requires JLPT proficiency and a willingness to work onsite.

Open to undergraduates with customer service experience; fresh graduates are welcome to apply. Salary ranges from Php 60,000 to Php 70,000 depending on experience and negotiation. Benefits include Maternity leave and other company incentives.

Qualifications

• Open to JLPT N1, N2, N3 Passer or Level
• Open to undergraduates with customer service experience
• At least 1 year of work experience in customer support preferred but not required
• Fresh graduates welcome to apply

Responsibilities

• Answer client inquiries via email and chat about account status, transactions, and deposits.
• Inform team about current campaigns and how they operate.
• Endorse tasks and updates to all departments as needed.
• Investigate suspicious emails and locate possible platform errors; report to team leaders.
• Check emails for CC errors and respond using Thunderbird.
• Send emails regarding tasks created by supervisors.

Skills

JLPT proficiency

Customer service experience

Willing to relocate

Education

Undergraduate background

Job description

J-K Network Services group. is seeking a Japanese Customer Support specialist to handle client inquiries via email and chat from our Makati City office. The role requires JLPT proficiency and a willingness to work onsite.

Open to undergraduates with customer service experience; fresh graduates are welcome to apply. Salary ranges from Php 60,000 to Php 70,000 depending on experience and negotiation. Benefits include Maternity leave and other company incentives.