Japanese Service Delivery Manager (Php 190,000 - Php 250,000)

J-K Network Services group.; Quezon City; On-site; PHP 2,120,000 - 2,790,000; Full time

Benefits offered by this job

HMO

Sick Leave

Vacation Leave

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed

Job summary

J-K Network Services group. in Quezon City is seeking a Japanese Service Delivery Manager to lead daily operations for a global IT services firm. The role requires fluent Japanese and English, strong leadership, and proven experience in client services.

You will collaborate with project teams, drive efficiency, report progress to the client, and ensure data privacy and contract compliance. Open to JLPT N1/N2 passers, 3–5 years in operations or related roles, and willing to work fully onsite in

Qualifications

• Fluent in Japanese and English, written and spoken.
• JLPT N1 or N2 passers preferred.
• Open to undergraduates with relevant work experience.
• 3–5 years in related roles; people and stakeholder management.
• Knowledgeable in contracts and negotiations.
• Excellent communication and interpersonal skills.
• Willing to work fully onsite in Quezon City.

Responsibilities

• Ensure smooth, stable daily operations and lead the team.
• Collaborate with project team to meet client and team goals.
• Identify and implement efficiency improvements to boost productivity.
• Deliver clear status reports to Japanese client, project team, and leadership.
• Resolve difficult cases to ensure high customer satisfaction.
• Coordinate data analysis for Process Change Requests with the project team.
• Meet employees monthly to support morale and job satisfaction.
• Support Payroll and Benefits teams and ensure alignment.
• Ensure compliance with company policies, data privacy rules, and security guidelines.

Skills

Japanese language

English proficiency

People management

Stakeholder management

Negotiation skills

Communication skills

Job description

COMPANY PROFILE:

One of the most popular IT Companies and included in the Top Fortune 500 Firms around the world. They have offices in different countries including the Philippines. Currently holds the most trusted brand for software, IT services, devices, technology, and consulting.

Position: Japanese Service Delivery Manager
Company Industry: Global Firm
Work Location: Quezon City
Salary: Php 190,000 - Php 250,000
Work Schedule: Dayshift Schedule (Mon-Fri, Weekends Off)
Work Set-up: Onsite

BENEFITS:

• HMO
• Sick Leave
• Vacation Leave
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

• Proficient in speaking, reading, and writing Japanese and English
• Open to JLPT N1 or N2 passers
• Open to undergraduates with relevant work experience
• At least 3 to 5 years of experience as an Operations Manager, Client Service Manager or any related work experiences
• With experience in people management and stakeholder management
• Knowledgeable in handling contracts and negotiations
• Excellent communication and interpersonal skills
• Willing to work fully onsite in Quezon City

JOB RESPONSIBILITIES:

• Ensure smooth, stable, and healthy daily operations and lead the team effectively through changes.
• Work closely with the project team to meet the goals and expectations of both the client and the team.
• Find and implement new ways to make work more efficient and boost productivity
• Deliver clear and timely status reports to the Japanese client, project team, and leadership.
• Use your expertise and insights to resolve difficult cases and ensure high customer satisfaction.
• Collaborate with project team to spot needed Process Change Request (PCR) and provide data analysis when needed
• Meet with employees every month to support team morale and ensure job satisfaction
• Help the Payroll and Benefits teams work together and support each other.
• Ensure all team members strictly follow company policies, data privacy rules, and security guidelines.

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Hiring Manager Interview
• Language Assessment/Interview
• Client Interview (English & Japanese)
• Job Offer