Japanese (Bilingual) Game Support Representative

Qroad; Pasig; On-site; PHP 240,000 - 340,000; Full time

Job summary

A leading gaming support company in the Philippines is seeking a Japanese (Bilingual) Game Support Representative to join their team in Pasig. The role involves providing high-quality customer support, engaging with players, and maintaining a positive gaming environment. Ideal candidates should have proficiency in Japanese and strong communication skills, preferably with some experience in customer service or game support. This is a full-time entry-level position in a fast-paced gaming environment.

Qualifications

• Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced gaming environment.
• Knowledge or interest in the gaming industry is highly preferred.

Responsibilities

• Provide high-quality customer support by identifying player issues.
• Engage with the gaming community and interact directly with players.
• Respond to support tickets and emails professionally and promptly.
• Work closely with Korean counterparts mainly in written communication.
• Contribute to improving customer support processes and player experience.
• Contribute to improving customer support processes and player experience.

Skills

Proficiency in Japanese (written & verbal)

Strong communication skills

Problem-solving skills

Ability to multitask

Interest in the gaming industry

Gaming industry knowledge

Job description

Qroad Pasig, National Capital Region, Philippines

Japanese (Bilingual) Game Support Representative

Qroad Pasig, National Capital Region, Philippines

Join to apply for the Japanese (Bilingual) Game Support Representative role at Qroad

Responsibilities include:

• Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
• Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
• Respond to support tickets, emails, and other communication channels professionally and promptly.
• Work closely with Korean counterparts in our head office (mainly written communication).
• Ensure accurate documentation of player concerns, feedback, and resolutions.
• Contribute to improving customer support processes and player experience.

Qualifications

• Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced gaming environment.
• Knowledge or interest in the gaming industry is highly preferred.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting and Telephone Call Centers