Bilingual Game Support Representative (Thai/English)

GDEX OUTSOURCING INC; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

GDEX OUTSOURCING INC is seeking a customer support specialist for mobile and PC games. You will handle inquiries, investigate logs with GM tools, and implement follow-up actions. You will also create project reports and manage community announcements and replies.

Candidates should be proficient in Thai, have strong written communication, and be detail-oriented. Onsite work in Pasig City is required, with a focus on delivering high-quality player support.

Qualifications

• Advanced proficiency in the Thai language.
• Language certifications are advantageous.
• Passion for online PC and/or mobile games.
• Excellent written communication skills.
• Strong attention to detail and ability to resolve user issues effectively.
• Willingness to work onsite in Pasig City.

Responsibilities

• Handle Mobile/PC game customer service inquiries.
• Investigate detailed logs for inquiries using GM tools.
• Implement propagation and follow-up measures when issues occur.
• Create reports for assigned projects.
• Manage community activities, including announcements and comment responses.

Skills

Thai language proficiency

Written communication

Attention to detail

Customer support

Onsite work readiness

Job description

Job description

Assigned Tasks:

• Handle Mobile/PC game customer service inquiries.

• Investigate detailed logs for inquiries using GM tools.

• Implement propagation and follow-up measures when issues occur.

• Create reports for assigned projects.

• Manage community activities, including announcements and comment responses.

Qualifications:

• Advanced proficiency in the Thai language.

• Language certifications are advantageous.

• Passion for online PC and/or mobile games.

• Excellent written communication skills.

• Strong attention to detail and ability to resolve user issues effectively.

• Willingness to work onsite in Pasig City.

Preferred Qualifications:

• Effective communication skills in both Korean and English.

• Previous experience in customer, game, or player support, particularly via email and chat, is a plus but not required.

• Ability to work well in a team with minimal supervision.

• Experience with MMORPGs, RPGs, action, puzzle, and other game genres on PC and/or mobile platforms.