Korean Game Support (Bilingual) Representative

Qroad Philippine Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming company in Metro Manila is seeking a bilingual customer support representative to assist players in both Korean and English. Responsibilities include answering inquiries, managing social media accounts, and translating game-related content. Prior experience in customer service and strong communication skills are essential for this role.

Qualifications

• Excellent communication skills in both Korean and English.
• Proficiency in using social media and customer support tools.
• Experience in handling customer inquiries and support tickets.

Responsibilities

• Communicate effectively with players to understand their needs.
• Answer customer support queries across various channels.
• Translate game-related content between Korean and English.

Skills

Bilingual in Korean and English

Customer service experience

Data management skills

Job description

Effectively communicate with players to understand their needs and demands.

• Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
• Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
• Provide reports on community feedback, buzz, and viral coverage.
• Maintain social network presence including Facebook, Twitter, and other social media platforms.
• Highlight any players’ concerns and issues across social media and forums to the respective teams.
• Data management and reporting on content, events, and activities.
• Study and familiarize yourself with the game to learn the process and curves.
• Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
• Assist the immediate supervisor, team leader, or client with any tasks assigned from time to time.
• Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
• Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
• Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.