Bilingual Korean/English Game Support Specialist

Qroad; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming company based in Metro Manila is seeking a community support specialist fluent in Korean and English. The role entails responding to player inquiries, managing social media interactions, and reporting community feedback. Candidates should possess experience in customer support and a passion for gaming. This position offers an opportunity to engage with players and ensure their concerns are addressed effectively, contributing to a vibrant gaming community.

Qualifications

• Fluent in both Korean and English for translation and communication.
• Experience in customer support roles, particularly in gaming or tech.
• Familiarity with social media platforms and community management.

Responsibilities

• Provide timely responses to player inquiries and issues.
• Moderate and maintain the company's social media presence.
• Collect and report on community feedback and issues.

Skills

Bilingual communication (Korean and English)

Customer support experience

Social media management

Data reporting

Problem-solving

Job description

A gaming company based in Metro Manila is seeking a community support specialist fluent in Korean and English. The role entails responding to player inquiries, managing social media interactions, and reporting community feedback. Candidates should possess experience in customer support and a passion for gaming. This position offers an opportunity to engage with players and ensure their concerns are addressed effectively, contributing to a vibrant gaming community.