Korean Game Support (Bilingual) Representative

Qroad; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming company based in Metro Manila is seeking a community support specialist fluent in Korean and English. The role entails responding to player inquiries, managing social media interactions, and reporting community feedback. Candidates should possess experience in customer support and a passion for gaming. This position offers an opportunity to engage with players and ensure their concerns are addressed effectively, contributing to a vibrant gaming community.

Qualifications

• Fluent in both Korean and English for translation and communication.
• Experience in customer support roles, particularly in gaming or tech.
• Familiarity with social media platforms and community management.

Responsibilities

• Provide timely responses to player inquiries and issues.
• Moderate and maintain the company's social media presence.
• Collect and report on community feedback and issues.

Skills

Bilingual communication (Korean and English)

Customer support experience

Social media management

Data reporting

Problem-solving

Job description

Effectively communicate with players to understand their needs and demands.

• Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
• Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
• Provide reports on community feedback, buzz, and viral coverage.
• Maintain social network presence including Facebook, Twitter, and other social media platforms.
• Highlight any players concerns and issues across social media and forums to the respective teams.
• Data management and reporting on content, events, and activities.
• Study and familiarize yourself with the game to learn the process and curves.
• Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
• Assist the immediate supervisor, team leader, or client with any tasks assigned from time to time.
• Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
• Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
• Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.