Bilingual Japanese Game Support Specialist

Qroad; Pasig; On-site; PHP 240,000 - 340,000; Full time

Job summary

A leading gaming support company in the Philippines is seeking a Japanese (Bilingual) Game Support Representative to join their team in Pasig. The role involves providing high-quality customer support, engaging with players, and maintaining a positive gaming environment. Ideal candidates should have proficiency in Japanese and strong communication skills, preferably with some experience in customer service or game support. This is a full-time entry-level position in a fast-paced gaming environment.

Qualifications

• Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality customer support by identifying player issues.
• Engage with the gaming community and interact directly with players.
• Respond to support tickets and emails professionally and promptly.
• Work closely with Korean counterparts mainly in written communication.
• Contribute to improving customer support processes and player experience.

Skills

Proficiency in Japanese (written & verbal)

Strong communication skills

Problem-solving skills

Ability to multitask

Interest in the gaming industry

Job description

A leading gaming support company in the Philippines is seeking a Japanese (Bilingual) Game Support Representative to join their team in Pasig. The role involves providing high-quality customer support, engaging with players, and maintaining a positive gaming environment. Ideal candidates should have proficiency in Japanese and strong communication skills, preferably with some experience in customer service or game support. This is a full-time entry-level position in a fast-paced gaming environment.