Japanese Bilingual - Customer Service Representatice

Movate; Antipolo; On-site; PHP 391,000 - 580,000; Full time

Job summary

Movate Philippines Inc. is seeking a highly motivated, detail oriented Japanese Customer Service Representative to join our team in Antipolo.

You will handle customer inquiries and concerns via voice and non-voice channels, ensuring timely resolution and high customer satisfaction. Candidates must be fluent in Japanese (JLPT N1 level or native) and able to work onsite at East Gate Business Center, Antipolo City.

Qualifications

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Responsibilities

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction

Skills

Japanese proficiency

Job description

Movate Philippines Inc. is looking for a highly motivated, detail-oriented, and customer-focused Japanese Customer Service Representative to join our team. In this role, you will handle customer inquiries and concerns via both voice and non-voice channels, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.

Key Responsibilities

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction

Qualifications

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.