Japanese Bilingual - Customer Service Representative

MOVATE PHILIPPINES INC.; Metro Manila; On-site; PHP 614,000 - 837,000; Full time

Job summary

Movate Philippines Inc. is seeking a Japanese Customer Service Representative to handle customer inquiries and concerns via voice and non-voice channels, ensuring timely resolution and high customer satisfaction.

The role requires JLPT N1 level Japanese proficiency and on-site presence at East Gate Business Center, Antipolo City, with flexibility to work Japanese business hours, including weekends and holidays.

Qualifications

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.

Responsibilities

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Skills

Japanese (JLPT N1)

Job description

Company: Movate Philippines Inc.
Position: Japanese Customer Service Representative
Location: East Gate Business Center, Antipolo City (Onsite)

Job Summary

Movate Philippines Inc. is looking for a highly motivated, detail-oriented, and customer-focused Japanese Customer Service Representative to join our team. In this role, you will handle customer inquiries and concerns via both voice and non-voice channels, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.

Key Responsibilities

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.

• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.

• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.

• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Qualifications

• Proficiency in Japanese (JLPT N1 level or native fluency).

• Willing and able to work onsite at East Gate Business Center, Antipolo City.

• Flexible to work during Japanese business hours, including weekends and holidays, as needed.

• Remote work flexibility may be offered when appropriate.