Japanese Process Specialist - CSR (Open to Japanese Level 3)

J-K Network Services; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Life Insurance

13th Month Pay

Performance Bonus

Career development opportunities

Government-mandated Benefits

Job summary

A leading BPO company in Taguig is seeking a Japanese Process Specialist to provide customer support via calls and emails. Applicants should be fluent in Japanese and English, with at least one year of customer service experience. This role requires a Bachelor's degree or higher and the ability to work onsite. Benefits include life insurance, 13th month pay, performance bonuses, and opportunities for career development.

Qualifications

• Fluent in Japanese (N1, N2, or N3) and English.
• 1+ year experience in customer service.
• Willing to work onsite in a BPO setup.
• Ability to communicate in Japanese and English clearly

Responsibilities

• Provide customer support via emails and calls.
• Identify customers' needs to ensure satisfaction.
• Address customer complaints and follow up for resolution.
• Provide accurate information using appropriate methods.

Skills

Communication in Japanese

Customer service skills

Problem-solving

Education

Bachelor's degree or higher

High school diploma or equivalent (optional)

Job description

Japanese Process Specialist - CSR (Open to Japanese Level 3)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Company Profile

A premier global company in technology and consultation specializing in scaling enterprise operations through value-driven technical advancements. They aim to attain sustainable profit growth for their business partners by integrating elite problem-solving techniques through global network of industry specialists, delivering verifiable long-term advantages to every key contributor.

Position Information

Position: Japanese Process Specialist (CSR)

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Work Set-up: Onsite

Benefits

• Life Insurance
• 13th Month Pay
• Performance Bonus
• Career development opportunities and fast track career progression
• Government-mandated Benefits

Job Requirements

• Filipino with JLPT N1, N2, or N3 Passer or Level (No JLPT Certificate Required)
• Open to Bachelor's graduates and undergraduates, vocational and higschool graduates
• With 1 year or above work experience in Customer Service
• With good communication skills, specifically Japanese and English.
• Amenable to work onsite in BGC Taguig.
• Willing to work in a shifting schedule (BPO Set-up)

Job Responsibilities

• Responsible for providing customer support via emails and calls
• Identify and assess customers' needs to ensure satisfaction
• Address customer complaints, offer suitable solutions and alternatives within specified time limits, and follow up to ensure resolution
• Provide accurate, valid, and complete information using the appropriate methods and tools