German Customer Expert (Bilingual Speaker)

AddForce Human Resources Solution Inc.; Quezon City; On-site; PHP 1,004,400 - 1,116,000; Full time

Job summary

A leading resource management firm is seeking a German Customer Expert to work on the Fraud Detection Account. The role involves reviewing transactions to prevent fraudulent behavior, requiring strong analytical skills and proficiency in German and English. Candidates must have at least 6 months of relevant customer service experience and be willing to work onsite in Quezon City.

Qualifications

• Minimum of 6 months’ experience in a call center or related customer service role.
• Ability to communicate effectively in both German and English.
• Willingness to work onsite.

Responsibilities

• Review transactions and identify suspicious activities.
• Prevent fraudulent behavior to protect customers and the business.
• Handle sensitive information and assess risks.

Skills

Proficiency in German language (B2 - C1)

English proficiency (B2 CEFR)

Analytical skills

Job description

Job Title

German Customer Expert (Bilingual Speaker)

Location

Taguig

Work Setup & Schedule

Night Shift

Salary Package

90,000 - 100,000 based candidate work experience

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

Responsibilities

The German Customer Expert for the Fraud Detection Account is responsible for reviewing transactions, identifying suspicious activities, and preventing fraudulent behavior to protect both the customers and the business. The role requires strong analytical skills, accuracy, and the ability to communicate effectively in both German and English. You will handle sensitive information, assess risks, and make decisions in line with fraud prevention policies.

Qualifications

• Proficiency in German language (B2 - C1) open to both native and non-native speakers)
• English proficiency at B2 CEFR level or higher
• Minimum of 6 months’ experience in a call center, BPO, or related customer service role
• Willingness to work onsite

Recruitment Process

1. Phone Screening
2. Profile Creation and English Assessment
3. Initial Interview
4. German Language Assessment
5. Operations Interview
6. Job Offer

Candidates without access to a laptop or computer at home are welcome to complete their assessment onsite