Japanese Speaking Helpdesk Support (Earn up to Php 90,000)

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.; Quezon City; On-site; PHP 70,000 - 90,000; Full time

Benefits offered by this job

HMO

Sick Leave

Vacation Leave

13th Month Pay

Career Development Programs

Government Mandated Benefits

Other benefits discussed during offer

Job summary

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. is recruiting for a Japanese-speaking Helpdesk Support (HR Helpdesk) to assist payroll-related inquiries and benefits explanations for Japanese employees. The role is onsite in Quezon City with a dayshift schedule from 9am to 6pm.

The ideal candidate can communicate in Japanese and English, with JLPT N1 preferred, and open to graduates or undergraduates. Compensation and benefits will be discussed during the offer stage.

Qualifications

• Must speak, read and write Japanese and English.
• JLPT N1 passer or equivalent preferred.
• Open to graduates or undergraduates.
• Willing to work in Quezon City.
• Experience in payroll/compensation is a plus.

Responsibilities

• Answer payroll-related employee questions.
• Respond to chats and emails about salary concerns.
• Manage the payroll service mailbox.
• Coordinate with HR and cross-functional teams on payroll processes.
• Explain insurance and deductions to Japanese employees.
• Guide employees on payslip breakdowns.
• Handle additional tasks as needed.

Skills

Japanese language

English language

Payroll helpdesk

Job description

What kind of company will you be working for?

One of the most popular IT Companies and included in the Top Fortune 500 Firms around the world. They have offices in different countries including the Philippines. Currently holds the most trusted brand for software, IT services, devices, technology, and consulting.

Position: Japanese Speaking Helpdesk Support (HR Helpdesk)

Company Industry: Global Firm

Department: Compensation and Payroll Concerns

Work Location: Quezon City

Salary: Php 70,000 - Php 90,000

Work Schedule: Dayshift Schedule (9am to 6pm)

Work Set-up: Onsite

What perks will you enjoy in this position?

• HMO
• Sick Leave
• Vacation Leave
• 13th Month Pay
• Career Development Programs
• Government Mandated Benefits
• Other benefits will be discussed during the job offer

Who is eligible to apply?

• Can speak, read, and write Japanese and English
• Open to JLPT N1 Passer or equivalent
• Open to Half Filipino and Half Japanese
• Open to graduates and undergraduates
• Experience in compensation and benefits work is a big advantage, but not required
• Open to any working experiences not related to the role, but willing to be trained
• Willing to work in Quezon City

What are the key responsibilities of this position?

• Answer concerns from an employee who has a payroll question
• Responding to chats and emails about salary concerns
• Managing the Payroll service mailbox.
• Includes responding to employees’ inquiries and business/cross-functional partner inquiries
• Help Japanese employees understand insurances and deductions
• Guide Japanese on how to check their payslips and its breakdown
• Communicate with the respective HR to ensure operational process excellenceAnswering Japanese employees' inquiries related to their benefits and any payroll concerns
• Perform other tasks needed.

What are the stages of the hiring process?

• Resume Screening
• Online Application Form
• Initial/HR Interview
• Skills Interview
• Language Assessment/Interview
• Hiring Manager Interview
• Job Offer