IT Technical Support Engineer I — Incident & Desktop Support

inspiro; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

inspiro is seeking a technically inclined IT support candidate in Metro Manila. The role focuses on desktop and application support, incident management, and end-user assistance across diverse operating systems.

The ideal applicant has a technical degree, strong English communication, and hands-on experience with ticketing systems. Certifications (e.g., MCP, A+, MDST) are preferred, with familiarity in ISO/IEC quality and security standards as an asset.

Qualifications

• Must have basic IT support competencies: hardware/software troubleshooting, incident handling, and end-user assistance.
• Proficiency in internet usage, MS Office, and multiple operating systems.
• Good spoken and written English communication skills.
• Experience in desktop and application support troubleshooting and incident management.
• Preferred knowledge in network and system administration.
• Certifications such as Microsoft Certified Professional, A+, or Microsoft Desktop Support Technician are a plus.
• 1 year experience in technical support, ticketing systems, and typical corporate IT end-user requirements.
• Familiarity with external quality and audit standards (ISO 9001, ISO 27001, PCI DSS, etc.) is a plus.

Skills

Internet usage

Microsoft Office

Operating Systems

English communication

Desktop & application support

Incident management

Network knowledge

System administration knowledge

IT certifications

Technical support experience

Ticketing systems

Quality & audit standards (ISO 9001///

Education

Technical/IT degree or related

BS Computer Engineering / Electronics & Computer Technology / Computer Science & IT

Job description

inspiro is seeking a technically inclined IT support candidate in Metro Manila. The role focuses on desktop and application support, incident management, and end-user assistance across diverse operating systems.

The ideal applicant has a technical degree, strong English communication, and hands-on experience with ticketing systems. Certifications (e.g., MCP, A+, MDST) are preferred, with familiarity in ISO/IEC quality and security standards as an asset.